UPMC is hiring: Office Assistant in Cranberry Township

Overview

Are you ready to make a difference in the lives of cancer patients? UPMC Hillman Cancer Center is offering a full-time Office Assistant to support our medical oncology office at UPMC Passavant Cranberry. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

Why Choose Us?

• Meaningful Work: You’ll help with making and scheduling patient appointments, ensuring timely and efficient service.
• Work-Life Balance: Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients in person and over the phone, providing essential information and collaborating with departments.
• Ideal Candidate: Experience in an outpatient medical office, ability to handle high call volumes, and familiarity with electronic medical records and medical terminology.
• Make an Impact: Contribute to patient care and build your career in a meaningful setting. Apply today!

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, and helpful manner. Provide instructions and directions. Perform check-in and check-out functions.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician schedules to ensure proper scheduling and appointment confirmations.
• Complete necessary paperwork such as encounter forms and referrals. Use computer systems to generate billing information.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.

Qualifications

• High school diploma or GED required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran