The Hari Group is hiring: Restaurant Manager in Joliet

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Summary

A Restaurant Manager is generally responsible for providing strong, positive leadership to the team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities

• Team Environment: Hire, train and develop employees; communicate job expectations; plan, monitor, appraise and review employee performance; provide coaching and feedback; disciplines when appropriate
• Operational Excellence: Create and maintain a guest first culture; ensure all shifts are appropriately staffed to achieve guest service goals; maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws; ensure Brand standards and systems are executed; prepare and complete action plans; implement production, productivity, quality and guest service standards; complete audits and implement plans to drive system improvements
• Profitability: Control costs to maximize profitability; execute in-restaurant marketing promotions; rollout new products including team training, marketing and sampling; set sales goals and track results

Skills/Qualifications

• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

Competencies

• Guest Focus: Understands and exceeds guest expectations; develops and maintains guest relationships; displays a sense of urgency with guests; seeks ways to improve guest satisfaction; asks questions; follows up; resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results: Sets and maintains high standards; consistently meets or exceeds goals; contributes to team performance; sets, prioritizes and maintains focus on important activities; reads and interprets reports to establish goals and deliver results; seeks ideas from others and applies knowledge to achieve results
• Problem Solving and Decision Making: Identifies and resolves issues; uses information to decide and solve problems; identifies root causes and implements solutions; empowers others to make decisions
• Interpersonal Relationships & Influence: Develops and maintains relationships with team; operates with integrity; encourages collaboration; leads others; negotiates and takes effective action
• Building Effective Teams: Identifies and communicates team goals; monitors progress and holds others accountable; creates morale and engagement; accepts responsibilities; recognizes and rewards strengths; listens to others

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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