Housekeeping Supervisor Job at Pier Sixty-Six in Fort Lauderdale

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South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it.

The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being.

Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Housekeeping Supervisor to join our Pier Sixty-Six Resort team!

Responsibilities

• Conducts opening and closing of daily housekeeping operations as assigned.
• Inspects guest rooms cleaned by assigned Room Attendants, using designated checklists directly engage room attendants and relay any deficiencies to be corrected.
• Inspects public areas and service areas after being cleaned by attendants using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Inspects supply levels of floor closets and assigns designated personnel to rectify any deficiencies.
• Updates room status after approving cleanliness and condition by departmental standards.
• Coordinates breaks for assigned staff.
• Assigns designated guest room keys and devices to assigned staff.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Completes work orders for maintenance repairs.
• Provides feedback on staff performance to the director and participates in the counseling of employees.
• Verifies room status on HMS and Alice; reports discrepant rooms; prioritizes and updates status of check-out rooms.
• Conducts training of staff as assigned.
• Ensures that assigned staff has reported to work and documents any late or absent employees.
• Maintains complete knowledge of and compliance with all departmental policies/service procedures/standards.
• Maintains complete knowledge of correct maintenance and use of equipment.
• Resolves guest complaints, ensuring guest satisfaction and reports for improvement.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day.
• Attends designated meetings.
• Performs other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• Strong proficiency in using hotel management software and computer systems.
• Proficiency in Alice, HMS management software is preferred.
• Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods.
• Attention to detail and accuracy in all assigned tasks.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Pier Sixty-Six is an equal opportunities employer and welcomes applications from diverse candidates.