Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location: Dallas, TX
Job Type: Full-Time
Pay Types: Hourly + Bonus
Application Details: No Resume Required, Entry-Level
Position Overview
We\'re expanding our team in Dallas, TX and looking for enthusiastic Call Centre Agents to join our fast-growing organization. In this role, you\'ll handle inbound phone interactions with both residential and business customers delivering exceptional service, resolving inquiries, and promoting relevant products and services. This is an excellent opportunity for individuals who are dependable, eager to learn, and passionate about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position Responsibilities
- Handle inbound and outbound calls to support customer service, technical support, and customer sales interactions.
- Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
- Be a confident, fully engaged team player with a positive and enthusiastic outlook.
Key Responsibilities
- Manage inbound and outbound calls in a courteous and professional manner
- Resolve customer issues efficiently, aiming for first-call resolution
- Research internal systems to retrieve missing information and collaborate with other departments as needed
- Accurately document customer interactions and process claims
- Engage in solution-focused conversations to identify the best options for customers
- Use training materials and knowledge bases to provide accurate information while following scripts and procedures
- Maintain confidentiality and handle sensitive information appropriately
- Escalate complex issues to supervisors or specialized teams when necessary
- Stay current on program updates, systems, and procedures through regular training and meetings
- Adhere to attendance and scheduling requirements
Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong verbal, written, and organizational communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Reliable and punctual with excellent time management
- Strong problem-solving and conflict resolution skills
- Customer-focused with empathy, patience, and professionalism
- Able to multitask, self-manage, and stay focused
- Team-oriented with a collaborative mindset
- Comfortable working in a fast-paced, dynamic environment
- Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Conditions of Employment
All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days. Benefit options vary by location.
- Retirement Savings: Retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage.
- Life Insurance: Life insurance options.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: Internal promotions and advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Casual Dress Code: Comfortable attire.
Compensation & Benefits That Fit Your Life
MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you\'re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. The employee may need to move about the office, reach, lift up to 40 pounds, and operate office equipment.
Reasonable Accommodation
In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants or employees with disabilities unless it causes undue hardship. Please contact Human Resources if accommodations are needed.
Diversity and Equality
We embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We are committed to a diverse and equal-opportunity work environment and non-discrimination in hiring and employment.
About MCI (parent Company)
MCI helps customers take on CX and DX challenges by delivering solutions that drive performance. MCI offers BPO, staff augmentation, contact center services, IT services, and related offerings. MCI employs 10,000+ with 150+ North American client partners across multiple brands. MCI values modernization and provides various services to mid-market, Federal & enterprise partners.
Disclaimer
The purpose of this job description is to provide a general overview. Duties and requirements may change. This description is not an employment contract. The employer may revise the description at any time and may terminate employment at will.
Job Metadata
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Consumer Services