Ascensus is hiring: Call Center Representative in Atlanta

Overview

Call Center Representative at Ascensus. 100% remote position. Hourly rate: $19. Class start date: 11/5/25. Training during the first 4-6 weeks from 10:00 am to 6:30 pm EST. After training, available shifts include: 9:00 am–5:30 pm EST; 10:30 am–7:00 pm EST; 11:00 am–7:30 pm EST; 11:30 am–8:00 pm EST.

Ascensus is the largest independent retirement and Government Savings services provider in the US, focused on client service and collaboration within a team environment. Associates handle inquiries and processing for account-based employee benefit plans within our service center teams, including Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts, and State Sponsored Retirement Program accounts.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
• Provide high-quality service to callers via phone, email, or chat; explain benefits and plan provisions; review claims information; update account owner contacts using established processes.
• Maintain excellent customer service through phone calls, emails, and/or online chat; support efficient administration of plans and department practices.
• Move between service center roles as needed to support business needs and seasonal volume (training provided for new products).
• Examine, review, process, calculate and pay claims or administer payments based on plan information and documentation in a timely manner.
• Respond to all account owners and participant inquiries promptly; meet department and individual service levels and quality goals; proactively engage participants and offer solutions.
• Process financial and non-financial transactions in a timely and accurate manner.
• Demonstrate flexibility, teamwork, and compliance with plan documents, regulations, guidelines, and company procedures; maintain confidentiality and HIPAA compliance.

Qualifications

• High school diploma or GED, plus applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefit card systems.
• Ability to complete a video interview assessment after applying; prepare 30-45 minutes for the self-guided assessment; ensure camera and microphone work on a smartphone, tablet, or desktop.
• Ability to handle stressful situations regarding urgent customer needs; advanced proficiency with Excel and database applications (formatting and formulas).
• Strong computer proficiency; excellent listening, verbal, and written skills; detail-oriented, flexible, and self-motivated.
• Be aware of employment fraud;Ascensus will use official email domains; apply through the company website if in doubt.

Note: Some sections of the original posting included repeated headings or unrelated job listings. This refined description focuses on the current Call Center Representative role and its requirements.