MassMarkets is hiring: 4X10 Call Center Agent (4-Days, 40hrs./wk) in Wichita

4X10 Call Center Agent (4-Days, 40hrs./wk)

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are currently seeking both entry-level and experienced Call Center Agents to support a variety of inbound customer service, help desk, and back-office processing roles for commercial and public sector clients. In this position, you will handle incoming inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the world's most recognized brands with professionalism and care.

Position Responsibilities

• Manage inbound and outbound customer interactions in a courteous, timely, and professional manner
• Actively listen to customers, identify their needs, and provide effective solutions
• Research internal systems to locate missing information and collaborate with other departments as needed
• Follow client-specific procedures and maintain a high level of professionalism
• Use technology and tools to manage customer accounts and complete service tasks
• Accurately document customer interactions and process claims
• Adhere to scripts, policies, and compliance procedures
• Leverage training and knowledge bases to provide accurate and helpful responses
• Handle sensitive information with confidentiality and care
• Escalate complex or unresolved issues to the appropriate team members
• Strive for first-call resolution through effective communication and problem-solving
• Participate in training sessions and stay updated on program changes
• Meet attendance and scheduling expectations

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with strong time management skills
• Ability to troubleshoot and follow up on customer concerns
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused: empathetic, patient, and responsive
• Ability to multitask, stay organized, and work independently
• Team-oriented with excellent interpersonal skills
• Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles
• Experience in a contact center or government-related work environment

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days
• Retirement Savings: Secure your future with retirement savings programs, where available
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges
• Life Insurance: Access life insurance options to safeguard your loved ones
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
• Casual Dress Code: Be comfortable while you work

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.