Call Center Representative (Temporary) Job at Ascensus in Detroit

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job.

We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process.

Job Details: This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start dates are:

• 10/15
• 10/29
• 11/12
• These positions are 100% fully remote

Training and Shifts: The first 2 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):

Late Shift

• 12:30 pm to 9:00 pm
• 1:30 pm to 10:00 pm
• 2:30 pm to 11:00 pm

Job Responsibilities: The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams.

Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.

Essential Functions: Provide high quality service to all callers using phone, email or chat. Handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes.

Movement between service center roles may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product.

Key Responsibilities:

• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports; or administer payments based on plan information and documentation, in a timely manner.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures.

Required Education And Experience:

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Computer proficiency is required
• Excellent listening, verbal and written skills
• Detail oriented, flexible, and self-motivated

EEO Statement: Ascensus is an equal opportunity employer and welcomes applications from diverse candidates.