Bilingual Call Center Coordinator Job at LEVENSON EYE ASSOCIATES in Riverside

Jacksonville, FL (Riverside area) | United States

Job Description:

Levenson Eye Associates is a multisite ophthalmology practice with locations throughout the Jacksonville metropolitan area. Our experienced and skilled caregiver team specializes in the management of all eye-related diseases. We use the most advanced technology available to provide the highest quality care to our patients and improve the health and well-being of the communities we serve.

Job Responsibility:

We are seeking a bilingual fluent Spanish speaking Call Center Operator to join our team. As a Call Center Operator, you will be responsible for answering all inbound patient calls in a highly fast-paced environment. You will be expected to verify insurance, conduct outbound calls to coordinate appointments while utilizing excellent customer service and active listening skills to provide best-in-class patient service.

This position is located on site at 751 Oak Street, Suite 100, Jacksonville, FL 32204. Schedule: Monday through Friday, 8:00 am to 4:30 pm.

Job Description/Essential Functions:

• Answering and transferring calls
• Handle Medicare and Commercial Insurance related calls
• Scheduling, rescheduling, and canceling appointments
• Adding new patient demographics and verifying established patient information
• Following HIPPA guidelines and ensuring compliance
• Outbound calling to confirm appointments and verify insurance

Experience/Skills:

• Must be Bilingual in Spanish (all communication)
• High School graduate, college degree preferred
• Previous healthcare experience
• Strong communication skills (verbal and written)
• Take the initiative to learn and advance in a fast-paced medical office
• Must be dependable, self-motivating, multi-tasking, excellent active listening skills
• Experience working in a medical call center; highly preferred
• Empathetic to patient's needs
• Computer literacy of 45wpm

EEOC Compliance: We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.