Arrupe Jesuit High School is hiring: IT Support Specialist in Denver

Arrupe Jesuit High School is a Catholic, college preparatory school offering students with limited economic resources a premier educational experience through rigorous academics, formation in faith and discernment, and a unique work-study program – fostering community, opportunity leadership, and personal growth. Our goal is to empower graduates who will continue their education and return as leaders in their communities.

About the Role

The IT Support Specialist advances Arrupe Jesuit High School’s mission by delivering collaborative, reliable level-one support for students, faculty, and staff; maintaining end-user technology; and documenting and improving everyday IT workflows. The role combines hands-on troubleshooting (devices, A/V, and network basics) with Google Workspace and Windows administration, Chromebook fleet management, and training for non-technical users.

User Technology Support & Training

• Serve as first responder for technology tickets, walk-ups, classroom calls, hardware/software installs; triage, resolve, or escalate issues.
• Troubleshoot Windows and ChromeOS devices, Wi-Fi connectivity, printing, displays, and peripherals.
• Document ticket resolutions with clear notes and next steps; identify and flag recurring issues for improvement.
• Develop and deliver quick how-tos and provide one-on-one or small group training on common technology tasks, including printing, ClearTouch basics, and requesting tech support.
• Model patient, mission-aligned service; support occasional after-hours or weekend events.

Asset Management & Classroom A/V

• Manage inventory of user-facing devices, including laptops, Chromebooks, loaners, peripherals, and adapters.
• Oversee Chromebook lifecycle: assignment, collection, powerwash/OS refresh, parts replacement, warranty/RMA management.
• Maintain labeling, asset tags, organized storage, spare parts, and intake of new equipment.
• Support classroom and event A/V setups, including ClearTouch displays, projectors, audio systems, and wireless casting; coordinate small and large event setups.

Identity & Systems Administration (First-line)

• Manage domain and identity tasks: device join/leave, OU placement, basic group membership; assist with account lifecycle, password, and security policy compliance.
• Support delegated Google Workspace and SaaS administration tasks, including user management, device policies, and Groups/shared drives hygiene.
• Troubleshoot line-of-business applications (e.g., PowerSchool SIS) and perform first-touch infrastructure tasks such as rebooting network gear, checking cabling, and safely managing virtual machines and intercom/PA systems.

Security & Continuity (First-line)

• Follow and enforce safe security practices: MFA sign-ins, minimum necessary access, and up-to-date devices; flag suspicious activity.
• Respond quickly to potential security incidents by isolating affected devices and capturing key information.
• Escalate security concerns immediately to the IT Director.
• Verify standard security settings on devices and Google Admin; assist with basic disaster recovery checks and backup confirmations.

Candidate Requirements

• Commitment to Arrupe Jesuit’s mission; integrity and confidentiality in all matters
• Strong customer service, patience, and clear communication with adolescents and adults
• Solid troubleshooting habits; ability to learn new systems quickly; comfortable on your feet around campus.
• Experience in K-12 or higher-ed support preferred.
• Hands-on with: Chromebook or other PC repair, basic A/V troubleshooting preferred.
• Windows device setup/domain join, basic AD concepts, Hyper-V familiarity, any user management system, Google Admin Console & ChromeOS management preferred.

Arrupe Jesuit High School is an equal opportunities employer and welcomes applications from diverse candidates.