Overview
Are you obsessed with data, partner success, taking action, and changing the game? If you have hustle and a touch of nerd, Pattern may be for you. Pattern accelerates brands on global ecommerce marketplaces using proprietary technology and AI. Pattern optimizes and automates ecommerce growth for global brands across advertising, content management, logistics and fulfillment, pricing, forecasting and customer service on 60+ global marketplaces including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Pattern is based in the US with a hybrid schedule in Lehi, UT. For more information, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. It is recognized as one of Newsweek’s Global Most Loved Workplaces and places employee experience at the center of its business model.
What is a day in the life of an IT Support Technician?
- Respond to and resolve help desk requests through tickets, email, chat, and phone calls.
- Escalate complex issues to senior IT staff when needed.
- Set up and deactivate user accounts following IT policies and security standards.
- Provide remote support with tools like RDP or TeamViewer.
- Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.
- Support employees on Windows, MacOS, and Google Workspace.
- Ensure security by following access controls and IT best practices.
- Document fixes and maintain accurate records in the helpdesk system.
- Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.
What will I need to thrive in this role?
- 1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
- Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.
- Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).
- Experience with remote support tools like RDP, TeamViewer, or similar.
- Strong problem-solving and communication skills.
- IT certifications (CompTIA A+, Net+, Sec+) are a plus.
What does high performance look like?
- Following IT best practices for security, storage, and data protection.
- Prioritizing and resolving tickets efficiently in a high-volume environment.
- Keeping team members productive with minimal downtime.
- Working independently as well as collaborating as part of a global IT team.
What is the team like?
- You’ll be part of a global IT support team that values collaboration, speed, and problem-solving. You’ll report directly to the Director of IT and work closely with other technicians and senior engineers.
Sounds great! What’s the company culture?
- We are looking for individuals who are:
- Game Changers - open-minded problem-solvers who contribute, replan as needed, and pursue improvements to Pattern’s processes.
- Data Fanatics - use data to understand problems and drive actionable solutions, tracking effects with data.
- Partner Obsessed - clearly communicate project status to partners and deliver results that exceed expectations.
- Team of Doers - take initiative, support improvements, and hold themselves accountable.
Hiring process
- Initial phone interview with Pattern’s talent acquisition team
- Technical assessment with peers in IT
- Video interview with a hiring manager
- Executive review
- Offer
How can I stand out as an applicant?
- Be prepared to discuss professional accomplishments with data to quantify examples.
- Explain how you can add value and be the best addition to the team.
- Highlight how you would be partner-obsessed at Pattern.
- Be ready to talk about side projects related to data and analytics.
Benefits
Pattern offers opportunities to make a difference in the ecommerce industry. We are a fast-paced company that values people, goals, and balance. Benefits include:
- Unlimited PTO
- Paid holidays
- Onsite fitness center
- Company-paid life insurance
- Casual dress code
- Competitive pay
- Health, vision, and dental insurance
- 401(k) match
Pattern provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.