Zoom
Seeking an IT Support Specialist for the Seattle office to provide technical assistance to employees, executives, and teams. Responsibilities include IT troubleshooting, executive and event technology support, local infrastructure management, and asset configuration. The role requires exceptional technical skills, a customer-focused approach, and adaptability in an agile, evolving settings and can manage competing priorities.
Ideal candidates are proactive problem-solvers who streamline technology adoption and ensure seamless user experiences.
About The Team
Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. Responsibilities
Delivering personalized support, onsite IT support for employees, executives, and VIPs—including hardware, software, access, conferencing, and networking. Managing IT asset inventory onsite, including configuration, deployment, tracking, maintenance, and secure disposal. Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration technology experiences. Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology. Leading new hire IT onboarding, training sessions, and knowledge-sharing initiatives. Creating and maintaining technical documentation, IT policies, and knowledge base content. Contributing to IT projects and process improvements to enhance support efficiency and employee experience. Identifying technology gaps and proposing innovative solutions to improve productivity and security. What We’re Looking For
Have BS or MS in Science, Engineering, IS, or equivalent experience. 8+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment. Possess solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management. Maintain troubleshooting, communication, and documentation skills with solid attention to detail. Have experience supporting executives and VIPs with discretion, urgency, and professionalism. Own experience with IT asset lifecycle management (configuration, deployment, tracking, compliance). Have experience with AV systems, conferencing platforms (Zoom), and event technology support. Possess certifications or proven expertise in Information Technology Infrastructure Library, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom are a bonus. Salary Range: $87,600.00 - $186,000.00. At Zoom, we offer a competitive compensation package, including base salary, bonus, and equity value. We also provide a range of benefits to support our employees' physical, mental, emotional, and financial health. Zoom is an equal opportunities employer. We welcome applications from all qualified candidates, and we are committed to fair hiring practices.
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Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. Responsibilities
Delivering personalized support, onsite IT support for employees, executives, and VIPs—including hardware, software, access, conferencing, and networking. Managing IT asset inventory onsite, including configuration, deployment, tracking, maintenance, and secure disposal. Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration technology experiences. Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology. Leading new hire IT onboarding, training sessions, and knowledge-sharing initiatives. Creating and maintaining technical documentation, IT policies, and knowledge base content. Contributing to IT projects and process improvements to enhance support efficiency and employee experience. Identifying technology gaps and proposing innovative solutions to improve productivity and security. What We’re Looking For
Have BS or MS in Science, Engineering, IS, or equivalent experience. 8+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment. Possess solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management. Maintain troubleshooting, communication, and documentation skills with solid attention to detail. Have experience supporting executives and VIPs with discretion, urgency, and professionalism. Own experience with IT asset lifecycle management (configuration, deployment, tracking, compliance). Have experience with AV systems, conferencing platforms (Zoom), and event technology support. Possess certifications or proven expertise in Information Technology Infrastructure Library, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom are a bonus. Salary Range: $87,600.00 - $186,000.00. At Zoom, we offer a competitive compensation package, including base salary, bonus, and equity value. We also provide a range of benefits to support our employees' physical, mental, emotional, and financial health. Zoom is an equal opportunities employer. We welcome applications from all qualified candidates, and we are committed to fair hiring practices.
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