Natera
Enterprise AI & Automation Architect (Customer Support & Service Focus)
Natera, Austin, Texas, us, 78716
Enterprise AI & Automation Architect (Customer Support & Service Focus)
We are seeking an Enterprise AI and automation Architect to lead the strategy, design, and implementation of AI-driven and automation-enabled solutions across Sales and Service. This role requires expertise in Salesforce Agentforce AI, Generative AI (GPT models), and vector database technologies (including AWS Bedrock and Amazon Aurora/pgvector) You will partner with Sales, Service, IT, and executive leadership to define the AI roadmap, integrate Salesforce with enterprise AI services, and deliver intelligent, context-aware automations that improve both employee productivity and customer experience. Key Responsibilities
Define and drive the enterprise AI strategy for Sales and Service with Agentforce AI as a core enabler. Identify and prioritize use cases such as AI-powered account summaries, case deflection, pipeline forecasting, and knowledge mining. Build ROI models and present AI adoption strategies to leadership. Solution Architecture
Architect solutions that combine Salesforce (Agentforce AI, Copilot, Einstein) with GPT-based LLMs (OpenAI, Anthropic, or Azure OpenAI). Design and deploy RAG (Retrieval-Augmented Generation) pipelines using AWS vector database services (Amazon Bedrock Knowledge Bases, Amazon Aurora pgvector, OpenSearch vector search). Integrate Salesforce with ERP, CTMS, HRIS, and call center platforms for end-to-end automation. Automation & Orchestration
Develop multi-agent automation workflows that log activities, generate account insights, and orchestrate Sales & Service operations. Leverage MuleSoft, UiPath, or AWS Step Functions for cross-platform orchestration. Establish standards for prompt libraries, embeddings, and reusable automation components. Governance & Compliance
Ensure all AI workflows (Salesforce + GPT + AWS) meet RBAC, ITGC, HIPAA/GDPR requirements. Define guardrails, observability, and fallback strategies for AI agents. Partner with InfoSec, Legal, and Compliance teams to enforce responsible AI. Collaboration & Leadership
Act as a trusted advisor to Sales Ops, Service Ops, and IT executives. Mentor teams of Salesforce admins, AI engineers, and data architects. Manage vendor partnerships with Salesforce, AWS, and AI/automation providers. Required Qualifications
10+ years in enterprise architecture, AI/automation, or CRM solution leadership roles. Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein. Experience with GPT/LLM solutions (OpenAI GPT, Anthropic Claude, or Azure OpenAI). Strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search. Proven ability to integrate Salesforce with AI pipelines and enterprise automation tools. Strong executive communication and stakeholder management skills. Preferred Qualifications
Salesforce certifications (AI Specialist, Data Cloud Consultant, CTA). AWS certifications (Solutions Architect, Machine Learning Specialty). Experience with AWS SageMaker, Step Functions, and Lambda for orchestration. Familiarity with call center solutions (Twilio, Calabrio, Five9). Industry experience in Life Sciences, Healthcare, or SaaS. Key Performance Indicators (KPIs)
Adoption and ROI of Agentforce AI + GPT-powered workflows. Faster case resolution rates and sales forecasting accuracy. % of Sales/Service processes automated end-to-end. Compliance posture (zero audit exceptions). Business adoption of vector database–powered AI assistants. Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The pay range for this role is $80,700—$100,900 USD. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
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We are seeking an Enterprise AI and automation Architect to lead the strategy, design, and implementation of AI-driven and automation-enabled solutions across Sales and Service. This role requires expertise in Salesforce Agentforce AI, Generative AI (GPT models), and vector database technologies (including AWS Bedrock and Amazon Aurora/pgvector) You will partner with Sales, Service, IT, and executive leadership to define the AI roadmap, integrate Salesforce with enterprise AI services, and deliver intelligent, context-aware automations that improve both employee productivity and customer experience. Key Responsibilities
Define and drive the enterprise AI strategy for Sales and Service with Agentforce AI as a core enabler. Identify and prioritize use cases such as AI-powered account summaries, case deflection, pipeline forecasting, and knowledge mining. Build ROI models and present AI adoption strategies to leadership. Solution Architecture
Architect solutions that combine Salesforce (Agentforce AI, Copilot, Einstein) with GPT-based LLMs (OpenAI, Anthropic, or Azure OpenAI). Design and deploy RAG (Retrieval-Augmented Generation) pipelines using AWS vector database services (Amazon Bedrock Knowledge Bases, Amazon Aurora pgvector, OpenSearch vector search). Integrate Salesforce with ERP, CTMS, HRIS, and call center platforms for end-to-end automation. Automation & Orchestration
Develop multi-agent automation workflows that log activities, generate account insights, and orchestrate Sales & Service operations. Leverage MuleSoft, UiPath, or AWS Step Functions for cross-platform orchestration. Establish standards for prompt libraries, embeddings, and reusable automation components. Governance & Compliance
Ensure all AI workflows (Salesforce + GPT + AWS) meet RBAC, ITGC, HIPAA/GDPR requirements. Define guardrails, observability, and fallback strategies for AI agents. Partner with InfoSec, Legal, and Compliance teams to enforce responsible AI. Collaboration & Leadership
Act as a trusted advisor to Sales Ops, Service Ops, and IT executives. Mentor teams of Salesforce admins, AI engineers, and data architects. Manage vendor partnerships with Salesforce, AWS, and AI/automation providers. Required Qualifications
10+ years in enterprise architecture, AI/automation, or CRM solution leadership roles. Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein. Experience with GPT/LLM solutions (OpenAI GPT, Anthropic Claude, or Azure OpenAI). Strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search. Proven ability to integrate Salesforce with AI pipelines and enterprise automation tools. Strong executive communication and stakeholder management skills. Preferred Qualifications
Salesforce certifications (AI Specialist, Data Cloud Consultant, CTA). AWS certifications (Solutions Architect, Machine Learning Specialty). Experience with AWS SageMaker, Step Functions, and Lambda for orchestration. Familiarity with call center solutions (Twilio, Calabrio, Five9). Industry experience in Life Sciences, Healthcare, or SaaS. Key Performance Indicators (KPIs)
Adoption and ROI of Agentforce AI + GPT-powered workflows. Faster case resolution rates and sales forecasting accuracy. % of Sales/Service processes automated end-to-end. Compliance posture (zero audit exceptions). Business adoption of vector database–powered AI assistants. Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The pay range for this role is $80,700—$100,900 USD. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
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