Digital Management Ltd
IT Help Desk Manager with Security Clearance
Digital Management Ltd, Mc Lean, Virginia, us, 22107
IT Help Desk Manager with Security Clearance
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IT Help Desk Manager with Security Clearance
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Digital Management Ltd About DMI: DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. About the Opportunity: We are seeking an experienced and highly organized IT Help Desk Manager to oversee our IT support operations for a federal government contract. The IT Help Desk Manager will be responsible for leading a team of help desk professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations. Key Responsibilities: Leadership & Team Management: Supervise, mentor, and manage a team of IT help desk technicians, ensuring the efficient and effective resolution of user issues. Service Desk Operations: Oversee the day-to-day activities of the IT help desk, including managing ticketing systems, troubleshooting, and escalating complex issues to appropriate technical teams. Technical Support & Troubleshooting: Provide hands-on support for end-user hardware and software issues, including desktop, laptop, mobile devices, and peripherals. Compliance & Security: Ensure adherence to all relevant federal regulations, including cybersecurity policies, privacy standards, and operational security protocols. Reporting & Continuous Improvement: Develop and maintain detailed reports on help desk performance, including metrics on incident resolution times, customer satisfaction, and issue trends. Qualifications: A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required. 5 to 8 years' experience in IT support or help desk roles, with at least 2-3 years in managing a team of help desk technicians. Certifications such as ITIL, CompTIA A+, or Certified Help Desk Manager (CHDM) In-depth knowledge of IT systems, infrastructure, and software development Familiarity with government regulations, compliance, and security standards (e.g., NIST) Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions. DMI offers a variety of perks and benefits, including convenience, development, financial, recognition, and wellness programs. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. Digital Management Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.
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Join to apply for the
IT Help Desk Manager with Security Clearance
role at
Digital Management Ltd About DMI: DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. About the Opportunity: We are seeking an experienced and highly organized IT Help Desk Manager to oversee our IT support operations for a federal government contract. The IT Help Desk Manager will be responsible for leading a team of help desk professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations. Key Responsibilities: Leadership & Team Management: Supervise, mentor, and manage a team of IT help desk technicians, ensuring the efficient and effective resolution of user issues. Service Desk Operations: Oversee the day-to-day activities of the IT help desk, including managing ticketing systems, troubleshooting, and escalating complex issues to appropriate technical teams. Technical Support & Troubleshooting: Provide hands-on support for end-user hardware and software issues, including desktop, laptop, mobile devices, and peripherals. Compliance & Security: Ensure adherence to all relevant federal regulations, including cybersecurity policies, privacy standards, and operational security protocols. Reporting & Continuous Improvement: Develop and maintain detailed reports on help desk performance, including metrics on incident resolution times, customer satisfaction, and issue trends. Qualifications: A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required. 5 to 8 years' experience in IT support or help desk roles, with at least 2-3 years in managing a team of help desk technicians. Certifications such as ITIL, CompTIA A+, or Certified Help Desk Manager (CHDM) In-depth knowledge of IT systems, infrastructure, and software development Familiarity with government regulations, compliance, and security standards (e.g., NIST) Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions. DMI offers a variety of perks and benefits, including convenience, development, financial, recognition, and wellness programs. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. Digital Management Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.
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