Chief Clinical Risk Officer, UM Health

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings Responsibilities The Chief Clinical Risk Officer (CCRO) serves as a strategic leader responsible for developing comprehensive clinical risk management programs and procedures to address medical malpractice claims arising from clinical care delivery. This executive role combines strategic vision with operational excellence, requiring both short-term tactical solutions and long-term enterprise risk planning. Working with minimal supervision, the CCRO collaborates across multiple departments—including operations, legal, quality, patient safety, compliance, finance, and information technology—to ensure an integrated approach to risk management. The position demands expertise in risk assessment, data analysis, regulatory compliance, and malpractice claims management to develop proactive risk mitigation strategies tailored to our enterprise's unique challenges and values. Mission Statement: Michigan Medicine is widely recognized as a national pioneer in adopting a communication and resolution program for adverse patient events that emphasizes honesty, transparency, and a commitment to learning from medical mistakes. Organizational Relationships The CCRO reports to the Chief Medical Officer, University of Michigan Health. The CCRO partners closely with the Office of General Counsel, Compliance, Patient Safety, Security, Nursing Leadership, Office of Patient Experience, Office of Clinical Affairs and the Insurance and Claims Administration Office. The CCRO provides functional supervision of all members of the Clinical Risk Department. Characteristic Duties And Responsibilities The CCRO will directly manage the leaders in the Department of Patient Relations and Clinical Risk and will be responsible for their performance and development. The CCRO will ensure that all members of the Patient Relations and Clinical Risk Department are aligned, empowered and held accountable for improving the safety and reliability of patient care directly in partnership with key stakeholders throughout the organization. The CCRO will design and oversee a coordinated and comprehensive clinical risk management system to continually measure, monitor, and improve performance. The CCRO will partner with clinical and operational leaders to implement risk reduction standards, guidelines, practices, and care delivery models to enhance Safety across the organization. Essential Functions Collaborates with the Claims Manager and Office of General Counsel assigned to oversee medical malpractice litigation in the OGC to recommend and implement both tactical and strategic decisions to resolve medical malpractice claims. Participates in the investigation, strategic supervision, presentation and negotiation of specific medical malpractice cases. Provides periodic presentation of continuing education to insured providers at all clinical sites as well as to internal office staff. Skills You Have Ability to develop long-range business plans and strategies Ability to foster effective working relationships and build commitment and consensus Ability to mediate and resolve complex problems, grievances, medical malpractice claims and clinical issues Ability to lead and influence others Required Qualifications Considerable demonstrated experience with clinical risk at an academic institution. Minimum ten years of significant leadership experience in a highly matrixed institution Progressively responsible leadership experience in clinical risk with demonstrated ability for adverse event response and medical malpractice claim handling. Education Advanced clinical degree, or equivalent required. Master’s Degree or equivalent, such as fellowship in patient safety, risk or related field (MBA, MHA, etc.) preferred. Experience A minimum of 10 years of significant leadership experience in a highly matrixed institution. Progressive leadership and responsibility experience in clinical risk with demonstrated ability in acute event response and clinical risk issues. Desired Qualifications Demonstrated knowledge of Michigan Model as successful claim strategy. Published and nationally active in healthcare risk topics and issues. Displays insight and knowledge regarding challenges and pressures facing providers. The University of Michigan is an equal employment opportunity employer.

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