Field Engineering Specialist – Mass Spectrometry

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. Field Engineering Specialist – Mass Spectrometry A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist - Mass Spectrometry, you will: be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche product lines be responsible for onsite maintenance, repair, and service of Roche mass spectrometry instruments handle complex customer and employee inquiries, resolving errors, complaints, and complex problems diagnose and resolve mechanical, hardware, software, and system failures document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders utilize digital service tools to effectively solve problems This is a national field-based role - the territory is the United States. 90% travel is expected for this position. Who You Are: Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field plus 3 - 5 years of progressive experience repairing or servicing complex mechanical/system hardware and software 3 years of experience in a clinical, manufacturing, or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS Electro-mechanical and fluidics troubleshooting experience Ability to travel, including some overnight travel, is required Ability to support after hours and on weekends/holidays Preferred Qualifications: Mass spectrometry experience and liquid chromatography knowledge Applications workflow experience Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

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