Fifth Third Bank
Digital Product Owner II - Small Business Account Servicing
Fifth Third Bank, Cincinnati, Ohio, United States, 45208
Overview
Digital Product Owner II - Small Business Account Servicing Join to apply for the Digital Product Owner II - Small Business Account Servicing role at Fifth Third Bank. Responsibilities
Driving the digital small business strategy and roadmap to improve digital product and payment experiences across mobile apps and browser. Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams. Collaborate with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; participate in agile ceremonies such as sprint reviews/demos. Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions. Partner with design and user experience colleagues to ensure intuitive, research-led UX/UI that meets customer needs. Work with cross-functional teams to obtain buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions. Track and monitor key performance indicators. Establish annual goals and objectives for products. Provide transparency and ongoing communications with line of business partners/key stakeholders. Maintain and provide product information to Servicing partners for contact center training documentation. Actively monitor industry trends and participate in industry forums, professional associations, conferences, etc. Supervisory Responsibilities
Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments. Minimum Knowledge, Skills And Abilities Required
Bachelor's Degree or equivalent experience required. 5-7 years of related experience. Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts. Solid digital product management background. Experience working in Agile development preferred. Ability to have fun and a willingness to try new things and challenge the status quo. Collaborative with strong intellectual curiosity and creative problem solving. Strong analytical skills with ability to work through complex concepts/data and present simple, well-thought-out solutions. Ability to self-motivate and work well independently and with different teams. Compensation and Benefits
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Location
Cincinnati, Ohio 45202 Equal Employment Opportunity
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Note
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
#J-18808-Ljbffr
Digital Product Owner II - Small Business Account Servicing Join to apply for the Digital Product Owner II - Small Business Account Servicing role at Fifth Third Bank. Responsibilities
Driving the digital small business strategy and roadmap to improve digital product and payment experiences across mobile apps and browser. Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams. Collaborate with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; participate in agile ceremonies such as sprint reviews/demos. Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions. Partner with design and user experience colleagues to ensure intuitive, research-led UX/UI that meets customer needs. Work with cross-functional teams to obtain buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions. Track and monitor key performance indicators. Establish annual goals and objectives for products. Provide transparency and ongoing communications with line of business partners/key stakeholders. Maintain and provide product information to Servicing partners for contact center training documentation. Actively monitor industry trends and participate in industry forums, professional associations, conferences, etc. Supervisory Responsibilities
Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments. Minimum Knowledge, Skills And Abilities Required
Bachelor's Degree or equivalent experience required. 5-7 years of related experience. Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts. Solid digital product management background. Experience working in Agile development preferred. Ability to have fun and a willingness to try new things and challenge the status quo. Collaborative with strong intellectual curiosity and creative problem solving. Strong analytical skills with ability to work through complex concepts/data and present simple, well-thought-out solutions. Ability to self-motivate and work well independently and with different teams. Compensation and Benefits
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Location
Cincinnati, Ohio 45202 Equal Employment Opportunity
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Note
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
#J-18808-Ljbffr