The RealReal
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Customer Experience Specialist
role at
The RealReal The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. We are committed to diversity and inclusion and equal employment opportunities.
About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. You are goal-oriented, customer-obsessed, and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop-off
Carefully review and process all items for shipment, ensuring they are cataloged and meet The RealReal quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Build brand loyalty by delivering a best-in-class customer experience
Outreach daily to existing customers to drive traffic to the retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies and merchandise, and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements
1+ years retail experience in a customer- or business-facing position
Ability to work flexible hours, including holidays, evenings, and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve to meet customer needs
Positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism
Openness to feedback to improve performance and a drive for continuous improvement
Comfort with ambiguity and finding creative solutions through partnerships
Strong organizational and time management skills; ability to balance priorities calmly
Ability to excel in a dynamic, fast-paced environment
Preferred Requirements
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
The expected hourly rate for this role is $19.80-$22.06. The starting pay considers location, candidate skills and market demands, and internal parity. Salary is one component of TRR’s total rewards package; eligibility for bonuses, incentive pay, and additional benefits varies by role.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We encourage qualified applicants from all backgrounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Seniorities, Type, and Function
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Retail Apparel and Fashion
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Experience Specialist
role at
The RealReal The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. We are committed to diversity and inclusion and equal employment opportunities.
About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. You are goal-oriented, customer-obsessed, and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop-off
Carefully review and process all items for shipment, ensuring they are cataloged and meet The RealReal quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Build brand loyalty by delivering a best-in-class customer experience
Outreach daily to existing customers to drive traffic to the retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies and merchandise, and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements
1+ years retail experience in a customer- or business-facing position
Ability to work flexible hours, including holidays, evenings, and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve to meet customer needs
Positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism
Openness to feedback to improve performance and a drive for continuous improvement
Comfort with ambiguity and finding creative solutions through partnerships
Strong organizational and time management skills; ability to balance priorities calmly
Ability to excel in a dynamic, fast-paced environment
Preferred Requirements
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + Perks
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
The expected hourly rate for this role is $19.80-$22.06. The starting pay considers location, candidate skills and market demands, and internal parity. Salary is one component of TRR’s total rewards package; eligibility for bonuses, incentive pay, and additional benefits varies by role.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We encourage qualified applicants from all backgrounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Seniorities, Type, and Function
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Retail Apparel and Fashion
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr