City of New York
Join to apply for the
Neighborhood Service Coordinator
role at
City of New York The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA seeks a dynamic and service-oriented Neighborhood Service Coordinator with a passion for service. The Neighborhood Service Coordinator will work within a Neighborhood Model which organizes NYCHA’s housing portfolio around the City’s neighborhoods to allow staff to address the unique needs and challenges of their respective neighborhoods and housing developments. Responsibilities Oversee engagement, activities, and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments. Conduct outreach to residents during operational projects, such as gas restoration and abatements, as well as emergency conditions such as high heat, frigid temperatures, or service outages. Conduct outreach to residents regarding issues of tenancy administration, such as rent payment, lease requirements and house rules, and annual recertification, and major policy initiatives or changes. Ensure residents are aware of internal and external resources such as social services, employment and training opportunities; refer residents to other NYCHA departments when relevant. Serve as a liaison between residents and NYCHA departments, both across all parts of Operations, as well as Asset & Capital Management. Meet regularly with Resident Associations to understand concerns, support with accessing resources, assist with Tenant Participation Activity (TPA)-related matters. Work closely with Resident Associations to identify desired services and coordinate to bring related resources to the development. Develop and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT, NYC Housing Preservation Trust). Assess in collaboration with maintenance and trade staff the state of on-the-ground community assets and facilities such as Community Centers and Senior Centers. Recruit residents to join programs; share flyers, establish information sessions, assist with applications. Support and attend onsite events such as Family Days, resource fairs, and job fairs. Coordinate with the Election team to support outreach efforts as needed and ensure successful coordination post-election. Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department. Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance; and other key metrics. Additional Information NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Minimum Qualifications A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above. Education and/or experience which is equivalent to the above. Preferred Skills Experience working with NYCHA residents and/or a similar population. Cultural competence regarding the needs and experience of low-income individuals. Creative, strategic, entrepreneurial thinker. Community organizing and outreach. Excellent verbal, written and interpersonal communication skills. Ability to work independently and as part of a team. Proficient in Microsoft Office. Bilingual preferred. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
#J-18808-Ljbffr
Neighborhood Service Coordinator
role at
City of New York The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA seeks a dynamic and service-oriented Neighborhood Service Coordinator with a passion for service. The Neighborhood Service Coordinator will work within a Neighborhood Model which organizes NYCHA’s housing portfolio around the City’s neighborhoods to allow staff to address the unique needs and challenges of their respective neighborhoods and housing developments. Responsibilities Oversee engagement, activities, and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments. Conduct outreach to residents during operational projects, such as gas restoration and abatements, as well as emergency conditions such as high heat, frigid temperatures, or service outages. Conduct outreach to residents regarding issues of tenancy administration, such as rent payment, lease requirements and house rules, and annual recertification, and major policy initiatives or changes. Ensure residents are aware of internal and external resources such as social services, employment and training opportunities; refer residents to other NYCHA departments when relevant. Serve as a liaison between residents and NYCHA departments, both across all parts of Operations, as well as Asset & Capital Management. Meet regularly with Resident Associations to understand concerns, support with accessing resources, assist with Tenant Participation Activity (TPA)-related matters. Work closely with Resident Associations to identify desired services and coordinate to bring related resources to the development. Develop and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT, NYC Housing Preservation Trust). Assess in collaboration with maintenance and trade staff the state of on-the-ground community assets and facilities such as Community Centers and Senior Centers. Recruit residents to join programs; share flyers, establish information sessions, assist with applications. Support and attend onsite events such as Family Days, resource fairs, and job fairs. Coordinate with the Election team to support outreach efforts as needed and ensure successful coordination post-election. Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department. Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance; and other key metrics. Additional Information NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Minimum Qualifications A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above. Education and/or experience which is equivalent to the above. Preferred Skills Experience working with NYCHA residents and/or a similar population. Cultural competence regarding the needs and experience of low-income individuals. Creative, strategic, entrepreneurial thinker. Community organizing and outreach. Excellent verbal, written and interpersonal communication skills. Ability to work independently and as part of a team. Proficient in Microsoft Office. Bilingual preferred. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
#J-18808-Ljbffr