NYC Department of Health and Mental Hygiene
Director, Corrections and Amendments Unit, Bureau of Vital Statistics
NYC Department of Health and Mental Hygiene, New York, New York, us, 10261
Director, Corrections and Amendments Unit, Bureau of Vital Statistics
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Director, Corrections and Amendments Unit, Bureau of Vital Statistics
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NYC Department of Health and Mental Hygiene This position is within the Center for Population Health Data Science, Bureau of Vital Statistics. The Director of the Corrections and Amendments Unit (CAU) provides strategic leadership and operational oversight of the unit that amends NYC birth and death certificates. CAU is a fast-paced, customer-focused unit that yearly processes about 70,000 requests to amend NYC birth and death certificates. Reporting to the Executive Director of the Office of Vital Records, the Director of the Corrections and Amendments unit is responsible for modeling and guiding staff in delivering exceptional customer service, supporting individuals seeking amendments to vital records, developing and implementing modernization and efficiency projects, and ensuring compliance with Health Code provisions, BVS policies, and applicable laws. The Director collaborates with leadership to develop system and process modernization enhancements, evaluate and improve processes, leveraging data and technology to streamline operations and enhance the customer experience. The role also requires strong engagement in professional development, staff training, and quality assurance initiatives to ensure the highest standards of service delivery. Duties Will Include But Not Be Limited To Provide strategic leadership and day-to-day oversight of the Corrections and Amendments Unit. Work with the OVR Executive Director and BVS leadership to streamline processes, improve customer experience, and implement data-driven improvements and process, and system modernization. Ensure staff deliver high-quality, respectful, and empathetic customer service across all service points. Develop proposals for eVital and other electronic system enhancements; test and report on system updates. Approve and oversee the processing of amendments to vital records, including amendments related to Acknowledgements of Parentage, court order changes, delayed registrations, adoptions, filiations and gender. Serve as a Deputy City Registrar with authority to approve completed applications. Monitor and approve financial reconciliations submitted by intake staff in alignment with BVS financial policies. Ensure proper handling, assignment, reconciliation, and secure storage of certified security paper. Oversee identification and resolution of IT-related issues, including system testing and reporting. Guide staff professional development through trainings, case reviews, and performance feedback. Participate in agency-wide trainings, including emergency preparedness, racial equity and social justice, and EEO compliance. Fulfill a critical continuity-of-operations role during public health emergencies or other crises. Promote collaboration, communication, sound decision-making, and equitable practices in all aspects of leadership. Preferred Skills Excellent writing skills Experience developing and implementing modernization and efficiency programs Excellent customer services skills, including in-person and back office Experience managing staff Minimum Qualifications A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above; A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above; Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
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Join to apply for the
Director, Corrections and Amendments Unit, Bureau of Vital Statistics
role at
NYC Department of Health and Mental Hygiene This position is within the Center for Population Health Data Science, Bureau of Vital Statistics. The Director of the Corrections and Amendments Unit (CAU) provides strategic leadership and operational oversight of the unit that amends NYC birth and death certificates. CAU is a fast-paced, customer-focused unit that yearly processes about 70,000 requests to amend NYC birth and death certificates. Reporting to the Executive Director of the Office of Vital Records, the Director of the Corrections and Amendments unit is responsible for modeling and guiding staff in delivering exceptional customer service, supporting individuals seeking amendments to vital records, developing and implementing modernization and efficiency projects, and ensuring compliance with Health Code provisions, BVS policies, and applicable laws. The Director collaborates with leadership to develop system and process modernization enhancements, evaluate and improve processes, leveraging data and technology to streamline operations and enhance the customer experience. The role also requires strong engagement in professional development, staff training, and quality assurance initiatives to ensure the highest standards of service delivery. Duties Will Include But Not Be Limited To Provide strategic leadership and day-to-day oversight of the Corrections and Amendments Unit. Work with the OVR Executive Director and BVS leadership to streamline processes, improve customer experience, and implement data-driven improvements and process, and system modernization. Ensure staff deliver high-quality, respectful, and empathetic customer service across all service points. Develop proposals for eVital and other electronic system enhancements; test and report on system updates. Approve and oversee the processing of amendments to vital records, including amendments related to Acknowledgements of Parentage, court order changes, delayed registrations, adoptions, filiations and gender. Serve as a Deputy City Registrar with authority to approve completed applications. Monitor and approve financial reconciliations submitted by intake staff in alignment with BVS financial policies. Ensure proper handling, assignment, reconciliation, and secure storage of certified security paper. Oversee identification and resolution of IT-related issues, including system testing and reporting. Guide staff professional development through trainings, case reviews, and performance feedback. Participate in agency-wide trainings, including emergency preparedness, racial equity and social justice, and EEO compliance. Fulfill a critical continuity-of-operations role during public health emergencies or other crises. Promote collaboration, communication, sound decision-making, and equitable practices in all aspects of leadership. Preferred Skills Excellent writing skills Experience developing and implementing modernization and efficiency programs Excellent customer services skills, including in-person and back office Experience managing staff Minimum Qualifications A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above; A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above; Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
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