Hilton Vancouver Downtown
Director of Front Office - Hilton Vancouver
Hilton Vancouver Downtown, Vancouver, Washington, United States, 98662
Overview
Hilton Vancouver Washington is seeking an inspiring
Director of Front Office
to lead our guest services operations and shape the first and lasting impressions of our guests at this full-service property in the heart of the city. This is a key leadership role where you will not only manage the daily rhythm of the department but also drive service culture, innovation, and performance to deliver exceptional results. As the
Director of Front Office , you will provide strategic oversight for the Front Desk, Guest Services, and Bell/Door teams. You will be accountable for ensuring flawless arrivals and departures, optimizing Stay Experience scores, and creating an environment where your team thrives in delivering the genuine warmth and hospitality for which Hilton is renowned. Through strong leadership, coaching, and collaboration, you will elevate both the guest journey and team engagement, positioning Hilton Vancouver as a destination of choice for travelers from around the world. Responsibilities
Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implement and monitor all corporate marketing programs Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team members What we are looking for
Demonstration of Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability Work and Compensation
Schedule: Full-time Brand: Hilton Hotels & Resorts Location: Hilton Vancouver Benefits
Medical Insurance Coverage for you and your family Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) – up to 144 hours in first year Parental leave aligned with Washington State Paid Family and Medical Leave; benefits up to state maximum, with Hilton top-up Go Hilton travel discount program: 110 nights per calendar year Matching 401(k) Debt-free education programs and access to various credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Access to pay when you need it through DailyPay Other Compensation: ESPP – purchase Hilton shares at 15% discount; complimentary meals in cafeteria while on shift; complimentary parking Position Details
Salary range: $88,000 - $92,000 annually, based on experience and location Executive Committee bonus plan eligibility Complimentary dry cleaning Job functions: Guest Services, Operations, and Front Office Employment type: Full-time Industries: Hospitality
#J-18808-Ljbffr
Hilton Vancouver Washington is seeking an inspiring
Director of Front Office
to lead our guest services operations and shape the first and lasting impressions of our guests at this full-service property in the heart of the city. This is a key leadership role where you will not only manage the daily rhythm of the department but also drive service culture, innovation, and performance to deliver exceptional results. As the
Director of Front Office , you will provide strategic oversight for the Front Desk, Guest Services, and Bell/Door teams. You will be accountable for ensuring flawless arrivals and departures, optimizing Stay Experience scores, and creating an environment where your team thrives in delivering the genuine warmth and hospitality for which Hilton is renowned. Through strong leadership, coaching, and collaboration, you will elevate both the guest journey and team engagement, positioning Hilton Vancouver as a destination of choice for travelers from around the world. Responsibilities
Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implement and monitor all corporate marketing programs Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team members What we are looking for
Demonstration of Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability Work and Compensation
Schedule: Full-time Brand: Hilton Hotels & Resorts Location: Hilton Vancouver Benefits
Medical Insurance Coverage for you and your family Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) – up to 144 hours in first year Parental leave aligned with Washington State Paid Family and Medical Leave; benefits up to state maximum, with Hilton top-up Go Hilton travel discount program: 110 nights per calendar year Matching 401(k) Debt-free education programs and access to various credentials Career growth and development Team Member Resource Groups Recognition and rewards programs Access to pay when you need it through DailyPay Other Compensation: ESPP – purchase Hilton shares at 15% discount; complimentary meals in cafeteria while on shift; complimentary parking Position Details
Salary range: $88,000 - $92,000 annually, based on experience and location Executive Committee bonus plan eligibility Complimentary dry cleaning Job functions: Guest Services, Operations, and Front Office Employment type: Full-time Industries: Hospitality
#J-18808-Ljbffr