Sr. Product Manager Global DSP SLS, SLS Performance

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. They will obsess about accountability mechanisms and data accuracy, build a roadmap for the programs or metrics they manage, create closed loop mechanisms, and reduce defects. The ideal candidate will be able to: Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues Map signals to ground-truth of the behaviors that drivers engage in while on route Overcome obstacles and work across teams to deliver high quality deliverables on-time, balancing when to dive deep and when to move forward with limited information Understand complex use-cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale Identify, develop and enhance performance products that will improve the safety, quality, and speed of customers’ shipments Develop effective scaling mechanisms, influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact Operate and deliver in a fast-paced environment Requirements include: Bachelor's degree or equivalent 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience as a product manager or owner Experience in influencing senior leadership through data driven insights Experience with feature delivery and tradeoffs of a product Experience with end to end product delivery Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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