Walgreens
Overview
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Responsibilities
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience: engages customers and patients by greeting them and offering assistance with products and services; resolves customer complaints promptly and answers questions to ensure a positive customer experience; models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy; empowers team members to find the most impactful resolution for customers and builds loyalty.
Accountable for improving overall customer service metrics.
Operations: supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, time off, and managing scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of the Walgreen store; identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises cash management including register counts, withdrawals, armored car pickups, safe deposits, and change orders; oversees bookkeeping.
Supervises front end and pharmacy inventory, completes resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, KPIs, and other relevant tools to engage the team; drive solutions and actions for store improvement; collaborates with Store Manager to identify sales opportunities and grow performance through new initiatives as directed by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable career development; responsible for discipline and performance management, including termination when appropriate.
Manages performance by assigning responsibilities, developing performance plans, setting goals, observing performance, and providing feedback and recognition.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders; participates in hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by policy and law.
Establishes a culture of accountability through clear expectations, performance management, and constructive discipline.
Training & Personal Development
Completes Store Manager learning and development program; completes required learning and development courses and certifications assigned by Store Manager, District Manager, and company leaders.
Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
Obtains and maintains a valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one-on-one discussions and group meetings to ensure open communication; responds to questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed Walgreens Community Internship Program OR High School Diploma/GED and two years of supervisory experience.
Demonstrated leadership abilities with professional ethics, self-motivation, strong communication skills, and business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of ESM start date (for individuals placed in ESM role on or after June 1, 2021).
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, which could require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Preferred Qualifications
Bachelor’s Degree.
Internal candidates: Management experience across front-end and pharmacy.
External candidates: Business majors; prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Sign in to set job alerts for “Store Manager” roles.
Location and salary examples: Mays Chapel, MD $120,600.00-$210,600.00; Towson, MD $45,000.00-$65,000.00; Bel Air, MD $65,000.00-$85,000.00; Baltimore, MD $90,000.00-$100,000.00; Abingdon, MD $80,000.00-$100,000.00.
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Responsibilities
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience: engages customers and patients by greeting them and offering assistance with products and services; resolves customer complaints promptly and answers questions to ensure a positive customer experience; models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy; empowers team members to find the most impactful resolution for customers and builds loyalty.
Accountable for improving overall customer service metrics.
Operations: supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, time off, and managing scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of the Walgreen store; identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises cash management including register counts, withdrawals, armored car pickups, safe deposits, and change orders; oversees bookkeeping.
Supervises front end and pharmacy inventory, completes resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, KPIs, and other relevant tools to engage the team; drive solutions and actions for store improvement; collaborates with Store Manager to identify sales opportunities and grow performance through new initiatives as directed by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable career development; responsible for discipline and performance management, including termination when appropriate.
Manages performance by assigning responsibilities, developing performance plans, setting goals, observing performance, and providing feedback and recognition.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders; participates in hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by policy and law.
Establishes a culture of accountability through clear expectations, performance management, and constructive discipline.
Training & Personal Development
Completes Store Manager learning and development program; completes required learning and development courses and certifications assigned by Store Manager, District Manager, and company leaders.
Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
Obtains and maintains a valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one-on-one discussions and group meetings to ensure open communication; responds to questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed Walgreens Community Internship Program OR High School Diploma/GED and two years of supervisory experience.
Demonstrated leadership abilities with professional ethics, self-motivation, strong communication skills, and business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of ESM start date (for individuals placed in ESM role on or after June 1, 2021).
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, which could require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Preferred Qualifications
Bachelor’s Degree.
Internal candidates: Management experience across front-end and pharmacy.
External candidates: Business majors; prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Sign in to set job alerts for “Store Manager” roles.
Location and salary examples: Mays Chapel, MD $120,600.00-$210,600.00; Towson, MD $45,000.00-$65,000.00; Bel Air, MD $65,000.00-$85,000.00; Baltimore, MD $90,000.00-$100,000.00; Abingdon, MD $80,000.00-$100,000.00.
Note We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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