Mintlify
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Enterprise Customer Success Manager
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Mintlify We're on a mission to empower builders. Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. We're a small team of 32 people, backed by $22 million in funding, and each new hire shapes the company's trajectory. We value learning velocity, grit, and unapologetically unique personalities. About The Role
As an Enterprise Customer Success Manager, you will be a strategic partner and the go-to technical advisor to our enterprise customers, helping them harness the full potential of our platform to achieve their business objectives. You'll work with strategic customers by providing technical guidance while driving consumption and optimization of our new launches. Your role focuses on helping customers scale their usage effectively, identify new use cases, and build deep relationships. This is a high-leverage role where you'll be responsible for the health, adoption, retention, and expansion of the most strategic customers while contributing to our product roadmap and company growth. Key Responsibilities
Build trusting, strategic relationships with key customer decision-makers Drive consumption by developing and executing account plans that ground in each customer's business objectives, expand upon use cases that drive toward those objectives, and identify new opportunities for growth Lead regular customer stakeholder meetings and quarterly business reviews, focusing on usage patterns, success stories, and growth opportunities Create demonstrations to showcase potential new use cases and capabilities that build upon existing integrations Work cross-functionally with Enterprise Account Executives to identify and pursue expansion opportunities within existing accounts Act as the voice of the customer to Engineering teams, providing detailed feedback on customer needs and feature requirements Analyze product usage data to identify patterns and create targeted success motions Build reporting dashboards that provide visibility into health and growth of customers Required Qualifications
4-8 years of experience in customer-facing technical roles and managing enterprise customers Strong communication skills with the ability to explain technical concepts clearly Proven track record of expansion revenue opportunity generation Experience with RFPs, enterprise procurement cycles, or complex sales motions Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform Comfortable with product analytics tools Additional Qualifications
Familiarity with Git workflows and version control concepts Understanding of API documentation and technical writing principles Background in developer tooling, API products, or technical documentation Company Benefits
Competitive compensation and equity Free Ubers 20 days paid time off every year Health, dental, vision 401k or RRSP Free lunch and dinners $420/mo. wellness stipend Annual team offsite
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Enterprise Customer Success Manager
role at
Mintlify We're on a mission to empower builders. Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. We're a small team of 32 people, backed by $22 million in funding, and each new hire shapes the company's trajectory. We value learning velocity, grit, and unapologetically unique personalities. About The Role
As an Enterprise Customer Success Manager, you will be a strategic partner and the go-to technical advisor to our enterprise customers, helping them harness the full potential of our platform to achieve their business objectives. You'll work with strategic customers by providing technical guidance while driving consumption and optimization of our new launches. Your role focuses on helping customers scale their usage effectively, identify new use cases, and build deep relationships. This is a high-leverage role where you'll be responsible for the health, adoption, retention, and expansion of the most strategic customers while contributing to our product roadmap and company growth. Key Responsibilities
Build trusting, strategic relationships with key customer decision-makers Drive consumption by developing and executing account plans that ground in each customer's business objectives, expand upon use cases that drive toward those objectives, and identify new opportunities for growth Lead regular customer stakeholder meetings and quarterly business reviews, focusing on usage patterns, success stories, and growth opportunities Create demonstrations to showcase potential new use cases and capabilities that build upon existing integrations Work cross-functionally with Enterprise Account Executives to identify and pursue expansion opportunities within existing accounts Act as the voice of the customer to Engineering teams, providing detailed feedback on customer needs and feature requirements Analyze product usage data to identify patterns and create targeted success motions Build reporting dashboards that provide visibility into health and growth of customers Required Qualifications
4-8 years of experience in customer-facing technical roles and managing enterprise customers Strong communication skills with the ability to explain technical concepts clearly Proven track record of expansion revenue opportunity generation Experience with RFPs, enterprise procurement cycles, or complex sales motions Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform Comfortable with product analytics tools Additional Qualifications
Familiarity with Git workflows and version control concepts Understanding of API documentation and technical writing principles Background in developer tooling, API products, or technical documentation Company Benefits
Competitive compensation and equity Free Ubers 20 days paid time off every year Health, dental, vision 401k or RRSP Free lunch and dinners $420/mo. wellness stipend Annual team offsite
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