Microsoft
Overview
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Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Partners with customers and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business. Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Acts as the voice of the customer and internal advocate across all levels of the organization. Provides analysis of overall customer needs for some of the largest and most complex accounts, and advises on gaps that would benefit from Microsoft solutions. Leads customer business transformations through digital transformation for assigned accounts. Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Establishes best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers and all-up Microsoft business. Account Management
Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account. Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem. Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team on plan execution and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise. Competitive Knowledge
Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team. Customer Engagement
Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy. Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Sales Excellence
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's cloud offerings and ideas grounded on industry trends and account needs. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers. Orchestrates the creation of long-term strategies aimed at building loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, identifies root causes, removes blockers, and establishes recovery action plans. Builds trust and loyalty with the customer by providing up-to-date insights and introducing innovative ideas. Engages decision makers to drive customer's strategy, goals, and optimization. Position Microsoft to increase customer budget and tailor solutions that satisfy KPIs. Earns and maintains status as a trusted advisor to C-level decision makers by bringing innovative ideas and leveraging industry expertise. Mentors the account management team and relevant internal stakeholders to build deep partnerships with decision makers. Builds new relationships to create new opportunities and expand within the customer. Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on opportunity identification, leveraging relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem. Uses business cases to develop and present compelling value propositions and plans for customers, connecting decision makers to broader Microsoft solutions and generating new opportunities. Strategic Thinking
Articulates Microsoft’s and partners’ point of view and creates deep connections with decision makers to drive purchase decisions, leveraging available tools and resources. Addresses complex blockers and drives execution for the customer. Leverages strategic, industry-focused business insights to create long-term competitive advantage for the customer. Engages in strategic discussions to evolve the customer business model using Microsoft capabilities to solve complex business problems and promote a digital approach between Microsoft and the customer. Other: Embody our culture and values Qualifications
Required Qualifications
Bachelor’s Degree AND 10+ years experience in an industry or driving digital transformation OR Master’s Degree AND 9+ years experience OR 13+ years experience OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Preferred Qualifications
Bachelor’s Degree AND 13+ years experience OR Master’s Degree AND 11+ years experience OR equivalent experience. Do you have 10+ years of experience managing large, complex global relationships and/or relevant industry experience, particularly in healthcare payor sector. Other Qualifications
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Strategic Account Management IC5
- The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range for certain locations (San Francisco Bay Area and NYC metro) with base pay USD $170,300 - $239,800. Some roles may be eligible for benefits and other compensation. Find details here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until September 25, 2025. Microsoft is an equal opportunity employer. If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations. Seniority level
Not Applicable Employment type
Full-time Job function
Industries We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Get AI-powered advice on this job and more exclusive features. Responsibilities
Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Partners with customers and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business. Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Acts as the voice of the customer and internal advocate across all levels of the organization. Provides analysis of overall customer needs for some of the largest and most complex accounts, and advises on gaps that would benefit from Microsoft solutions. Leads customer business transformations through digital transformation for assigned accounts. Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate how complex Microsoft technology/services will meet future business needs better than the competition. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Establishes best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers and all-up Microsoft business. Account Management
Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account. Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem. Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team on plan execution and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise. Competitive Knowledge
Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team. Customer Engagement
Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy. Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Sales Excellence
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's cloud offerings and ideas grounded on industry trends and account needs. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers. Orchestrates the creation of long-term strategies aimed at building loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, identifies root causes, removes blockers, and establishes recovery action plans. Builds trust and loyalty with the customer by providing up-to-date insights and introducing innovative ideas. Engages decision makers to drive customer's strategy, goals, and optimization. Position Microsoft to increase customer budget and tailor solutions that satisfy KPIs. Earns and maintains status as a trusted advisor to C-level decision makers by bringing innovative ideas and leveraging industry expertise. Mentors the account management team and relevant internal stakeholders to build deep partnerships with decision makers. Builds new relationships to create new opportunities and expand within the customer. Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on opportunity identification, leveraging relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem. Uses business cases to develop and present compelling value propositions and plans for customers, connecting decision makers to broader Microsoft solutions and generating new opportunities. Strategic Thinking
Articulates Microsoft’s and partners’ point of view and creates deep connections with decision makers to drive purchase decisions, leveraging available tools and resources. Addresses complex blockers and drives execution for the customer. Leverages strategic, industry-focused business insights to create long-term competitive advantage for the customer. Engages in strategic discussions to evolve the customer business model using Microsoft capabilities to solve complex business problems and promote a digital approach between Microsoft and the customer. Other: Embody our culture and values Qualifications
Required Qualifications
Bachelor’s Degree AND 10+ years experience in an industry or driving digital transformation OR Master’s Degree AND 9+ years experience OR 13+ years experience OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Preferred Qualifications
Bachelor’s Degree AND 13+ years experience OR Master’s Degree AND 11+ years experience OR equivalent experience. Do you have 10+ years of experience managing large, complex global relationships and/or relevant industry experience, particularly in healthcare payor sector. Other Qualifications
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Strategic Account Management IC5
- The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range for certain locations (San Francisco Bay Area and NYC metro) with base pay USD $170,300 - $239,800. Some roles may be eligible for benefits and other compensation. Find details here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until September 25, 2025. Microsoft is an equal opportunity employer. If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations. Seniority level
Not Applicable Employment type
Full-time Job function
Industries We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr