Billing and Collections Specialist

Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others. About The Role We are seeking a dedicated Billing and Collections Specialist to join our finance team and drive customer satisfaction and our collections efforts. This role is critical to maintaining healthy cash flow and requires someone who can balance assertive collection tactics with maintaining positive customer relationships. You'll be the primary point of contact for all collections activities while supporting broader accounts receivable functions. Success in this role means getting customers to pay on time while keeping them happy enough to continue doing business with us. Key Responsibilities Lead all collections activities for past due accounts Conduct regular outreach via phone, email, and other channels to secure payment commitments Negotiate payment plans and settlements when necessary Escalate delinquent accounts according to established procedures Maintain detailed notes on all collection activities and customer interactions Drive continuous improvement in DSO and past due metrics Customer Support Respond to customer billing inquiries and payment questions Resolve billing disputes and discrepancies Process cash applications and ensure accurate account crediting Provide payment status updates and account reconciliations to customers Issue account statements and payment reminders Reporting & Analysis Prepare and maintain AR aging reports Deliver weekly/monthly collections reports to Leadership Track and report on collections KPIs (DSO, aging buckets, collection effectiveness) Identify trends and patterns in payment behavior Provide recommendations for credit limit adjustments and payment term changes Cross-Functional Collaboration Partner with Account Managers and Sales teams on collection strategies for key accounts Coordinate collection efforts without jeopardizing customer relationships or future sales Communicate account status and risks to relevant stakeholders Support month-end close activities related to AR and collections Assist with customer onboarding from a billing/payment perspective Required Qualifications 1-3 years of experience in collections, accounts receivable, or customer service Strong communication skills with ability to handle difficult conversations professionally Basic understanding of cryptocurrency payment flows (stablecoins, wallet transactions) Experience with billing and accounting systems (Netsuite preferred) Proficiency in Google Sheets or Excel for reporting and analysis Detail-oriented with strong organizational skills Ability to prioritize and manage multiple accounts simultaneously Comfortable working in a fast-paced startup environment Preferred Qualifications Experience in B2B collections Familiarity with Salesforce CRM Knowledge of collections regulations and best practices Experience in cryptocurrency, fintech, or SaaS industries Basic SQL skills for data pulling and analysis Experience with international collections Bilingual capabilities (especially Spanish or Mandarin) Benefits And Perks Medical, Dental, & Vision Gym Reimbursement Home Office Build-out Budget In-Office Group Meals Wellbeing & Mental Health Perks Learning & Development Stipend Company Sponsored Conferences & Events HSA and FSA Plans Fertility Benefits Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $80,000 USD - $90,000 USD annually.

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