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Acunor

Salesforce Business Systems Analyst

Acunor, San Francisco, California, United States, 94199

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Base pay range $130,000.00/yr - $145,000.00/yr

Job Title:

Senior Business/System Analyst – Salesforce CPQ to Revenue Cloud

About the Role

We’re seeking a

Senior Business/System Analyst

to lead requirements gathering and process optimization for a

Salesforce CPQ to Revenue Cloud transition

at a leading technology client. This role will drive discovery, documentation, and mapping of current and future processes, while incorporating

AI-driven improvements

to ensure the Revenue Cloud (RCA) solution aligns with business objectives.

Responsibilities

Lead workshops and stakeholder interviews to capture CPQ processes and define RCA requirements.

Analyze end-to-end quote management processes, identifying inefficiencies and AI-enabled opportunities.

Translate business needs into user stories, process flows, use cases, and data mappings.

Partner with architects, developers, and AI SMEs to align requirements with RCA capabilities.

Validate solutions against business objectives and facilitate iterative feedback.

Identify risks in process transitions and recommend mitigations.

Benchmark CPQ implementations and design optimized RCA workflows.

Leverage

Generative AI

to accelerate requirements refinement and process design.

Maintain requirements documentation for full lifecycle traceability.

Act as liaison between US stakeholders and global delivery teams.

Qualifications

8+ years as a Business/System Analyst in software/tech projects, with 4+ years in Salesforce.

Strong knowledge of Salesforce CPQ; RCA/Revenue Cloud experience highly preferred.

Skilled in process modeling (BPMN, UML) and requirements tools (Jira, Confluence).

Proven ability to identify and deliver AI-driven process automation.

Excellent communication and facilitation skills with senior stakeholders.

Agile experience, distributed team collaboration, and executive reporting expertise.

Bachelor’s degree in Business/IT or related; CBAP or Salesforce BA certification a plus.

Desired Skills (Bonus)

6–8 years in AI/ML with 2+ years in Generative & Agentic AI.

Hands-on with LangChain, LangGraph, AutoGen, CrewAI, Google ADK.

Experience with RAG pipelines, agent-to-agent orchestration, and MCP servers.

Proficiency in Python/Java AI libraries, Kubernetes, SQL/NoSQL, and vector databases.

Chatbot development (Teams/Slack) and reinforcement learning/LLM fine-tuning.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting

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