Integral Federal, Inc.
Jr. IT Service Desk Specialist
Location: Vienna, VA (On-Site) • Clearance: Secret
Responsibilities
Requires a highly motivated individual to work as part of an IT Service Desk team responsible for Tier 1-2 support. Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer, including hardware and software issues, desktops, peripherals, and end-user issues.
Team members shall demonstrate flexibility in working across various IT disciplines and actively support large-scale IT initiatives. They will work in close collaboration with the IT Service Desk Project Manager to ensure end-user requirements are effectively addressed and to assist with the timely resolution of technical issues.
This successful candidate will be responsible for the following common tasks:
Respond to customer incidents and service requests via phone, email, walk-ups and through the incident tracking system
Conducting moves, adds, and changes within the respective end-user computer and telephony systems
Assist with the development and maintenance of operating procedures, knowledge articles, and user guides to improve service response times
Provide Video (Zoom, WebEx, Teams) and On-site Conferencing Support and scheduling
Assist end users with remote client (Citrix/Azure Virtual Desktop) access procedures and/or troubleshooting connectivity issues
Image, Configure, and deploy end users' workstations and peripherals
Collaborate with other IT team members on large projects
Process and track warranty repairs
Troubleshoot printers, copiers, and scanning systems
Troubleshoot and set up video conferencing equipment
Assist with user mobile phone (iOS, Intune) configuration and deployments to users
Required
1+ year of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices
Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti, Salesforce preferred
Windows OS Support Experience
Apple iOS Support Experience
Azure VDI / Citrix Experience
Microsoft Office 365, MS Teams, Active Directory Experience
Strong customer service orientation, A positive attitude in interactions with employees is required
Excellent interpersonal and communication skills
Attention to detail in setting up equipment, including cable management
Organizational skills in managing multiple tasks
High levels of maturity and professionalism; giving, receiving, and responding to feedback effectively
ACTIVE SECRET CLEARANCE REQUIRED
Preferred
Relevant certifications such as Azure, Security +
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Benefits
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability
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Responsibilities
Requires a highly motivated individual to work as part of an IT Service Desk team responsible for Tier 1-2 support. Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer, including hardware and software issues, desktops, peripherals, and end-user issues.
Team members shall demonstrate flexibility in working across various IT disciplines and actively support large-scale IT initiatives. They will work in close collaboration with the IT Service Desk Project Manager to ensure end-user requirements are effectively addressed and to assist with the timely resolution of technical issues.
This successful candidate will be responsible for the following common tasks:
Respond to customer incidents and service requests via phone, email, walk-ups and through the incident tracking system
Conducting moves, adds, and changes within the respective end-user computer and telephony systems
Assist with the development and maintenance of operating procedures, knowledge articles, and user guides to improve service response times
Provide Video (Zoom, WebEx, Teams) and On-site Conferencing Support and scheduling
Assist end users with remote client (Citrix/Azure Virtual Desktop) access procedures and/or troubleshooting connectivity issues
Image, Configure, and deploy end users' workstations and peripherals
Collaborate with other IT team members on large projects
Process and track warranty repairs
Troubleshoot printers, copiers, and scanning systems
Troubleshoot and set up video conferencing equipment
Assist with user mobile phone (iOS, Intune) configuration and deployments to users
Required
1+ year of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices
Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti, Salesforce preferred
Windows OS Support Experience
Apple iOS Support Experience
Azure VDI / Citrix Experience
Microsoft Office 365, MS Teams, Active Directory Experience
Strong customer service orientation, A positive attitude in interactions with employees is required
Excellent interpersonal and communication skills
Attention to detail in setting up equipment, including cable management
Organizational skills in managing multiple tasks
High levels of maturity and professionalism; giving, receiving, and responding to feedback effectively
ACTIVE SECRET CLEARANCE REQUIRED
Preferred
Relevant certifications such as Azure, Security +
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Benefits
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability
#J-18808-Ljbffr