Principal Product Manager - Credentials

ID.me is seeking a Principal Product Manager to lead the strategy and execution of our Credentials platform. The Credentials team is responsible for the digitization of foundational identity trust artifacts - legal IDs, professional licenses, healthcare records, financial proofs, and travel documents. As a Principal PM, you’ll work closely with our apps teams to establish a framework for how credentials are represented and governed at ID.me, balancing compliance (e.g., NIST 800-63-4, HIPAA, PCI, TSA/DHS), developer experience, customer requirements, and member usability. Responsibilities: Product Leadership: Define and own the vision and roadmap for Credentials as a first-class Platform resource. Credential Lifecycle: Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery. Trust Chain Integration: Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain. Compliance & Standards: Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO). Cross-Team Collaboration: Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs. Ecosystem & Partnerships: Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability. Analytics & Feedback: Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders. Evangelism: Represent ID.me’s credential strategy to partners, customers, and standards bodies. Qualifications: 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries. Proven success owning credential or identity-related products at scale. Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4). Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines. Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams. Leadership without authority: demonstrated ability to influence platform direction across multiple domains. Key Success Metrics: Credential Coverage: #/% of supported credential classes (legal, professional, healthcare, financial, travel). Freshness & Accuracy: Frequency and success rate of credential validation refreshes. Compliance: Zero major audit/compliance failures tied to credential handling. Adoption: Credential usage across Wallet, SuperApp, and partner integrations. Developer & Member Experience: NPS/CSAT for credential APIs and user-facing flows. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect.

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