Lush North America
Position:
Store Manager Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life. As the Store Manager, you're responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. Responsibilities: Sales & Customer Experience: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience. Build the Brand: educate our customers and staff on our brand values. Product Passion: increase the depth of your product knowledge and consistently make informed product recommendations. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment. Engagement and Performance: balance analysis, experience, and perspective when making decisions about performance concerns. Recruitment and Selection: form teams with an appropriate and diverse mix of styles, perspectives, and experience. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training. Stock and Inventory: ensure your team is trained and equipped to abide by standards and rotation rules. Visuals and Merchandising: create and execute merchandising plans to improve KPIs. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times. Qualifications: Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management. Excellent listening and communication skills. Excellent analytical, critical thinking, and troubleshooting skills. Excellent organization and time management skills. Strong customer service, supervisory, and sales skills. Knowledge and interest in skincare, natural beauty, and ethical business. Ability to work flexible hours to meet the needs of the shop. Preferred: Experience with consultation-based customer service models. Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross-cultural collaboration and DEIB or social justice training. Fluency in Spanish, French, or other languages. Lush North America is an equal opportunity employer. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected, and enforced by the law under federal or provincial/state jurisdiction.
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Store Manager Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life. As the Store Manager, you're responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. Responsibilities: Sales & Customer Experience: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience. Build the Brand: educate our customers and staff on our brand values. Product Passion: increase the depth of your product knowledge and consistently make informed product recommendations. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment. Engagement and Performance: balance analysis, experience, and perspective when making decisions about performance concerns. Recruitment and Selection: form teams with an appropriate and diverse mix of styles, perspectives, and experience. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training. Stock and Inventory: ensure your team is trained and equipped to abide by standards and rotation rules. Visuals and Merchandising: create and execute merchandising plans to improve KPIs. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times. Qualifications: Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management. Excellent listening and communication skills. Excellent analytical, critical thinking, and troubleshooting skills. Excellent organization and time management skills. Strong customer service, supervisory, and sales skills. Knowledge and interest in skincare, natural beauty, and ethical business. Ability to work flexible hours to meet the needs of the shop. Preferred: Experience with consultation-based customer service models. Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross-cultural collaboration and DEIB or social justice training. Fluency in Spanish, French, or other languages. Lush North America is an equal opportunity employer. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected, and enforced by the law under federal or provincial/state jurisdiction.
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