Restoration Branch Manager Summit Location

As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence. Reports To: General Manager What does a Mitigation Manager with SERVPRO do? Lead a team of hardworking individuals serving others within your community Please make a difference for others that have had a disaster strike their property. Take pride when your team completes mitigation projects on budget with an exceptional customer experience. Be empathetic and show a sense of urgency while communicating through modern technology. Key Responsibilities Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues. IICRC certifications—WRT, FSRT, ASD, Master designation a plus Effective written and oral communication 3+ years of management experience in the Fire and Water Restoration industry Intermediate computer skills Excellent leadership- communication skills Knowledgeable at estimating, job costing, and quality control Working knowledge of Google Workplace Experience working with property owners Business Development Production expense controls Ensure clear two-way communication with the owner, team members, property owners, and clients Ensure an accurate scope of work for projects. Negotiate customer and client approval of project scope and estimate Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors Review job site documentation to support the services provided and ensure proper client requirements and billing process Maintain written communication with customers, teammates, vendors, and insurance representatives Manage production expenses, including equipment, vehicles, and other material assets Additional Responsibilities: Manage the customer, and client experience and overall customer satisfaction tracked with online reviews Provide priority response to potential customers Participate in recruiting, hiring, and training restoration teammates Position Requirements Valid driver’s license High school diploma/GED; Associate degree or Bachelor’s degree preferred At least three years of management and supervisory experience At least three years of industry experience IICRC certification Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Ability to complete a background check subject to applicable law Team Compensation and Benefits: Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities Monthly cross-training opportunities to advance your career Paid training Great culture and team dynamic Bonus opportunities based on performance Health Benefits Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

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