Insperity
Description & Requirements
Customer Service Representative
At CMP, we're more than manufacturers; we're innovators in high-performance cable management solutions, trusted worldwide in critical sectors such as energy, transportation, and infrastructure. With a proud history dating back to 1957 and a global footprint spanning the UK, US, UAE, Europe, Africa and Asia, we're driven by quality, integrity, and a passion for progress.
As a Customer Service Representative, you'll be at the heart of that mission, processing enquiries and orders, preparing sales quotations, and collaborating with Sales and Operations to deliver a seamless, first-class customer experience. If you're ready to bring precision, energy, and purpose to a team that's shaping safer, smarter connections worldwide, your next career move starts here.
Best-in-Class Benefits and Perks:
Our client values the time and efforts of their employees. Their competitive compensation, depending on experience, and an extensive benefits package, enhance their commitment to your success. Our client's benefits package includes: Comprehensive health coverage: Medical, dental, and vision insurance provided Robust retirement planning: 401(k) plan available Financial security: Life and disability insurance for added protection Flexible financial options: Health savings and flexible spending accounts offered Well-being and work-life balance: Paid time off Additionally, they strive to create the best possible environment for their employees, where individuals can learn and grow within the company. They aim to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.
To be successful, you should possess:
Proven experience delivering high-quality customer service in an office-based or team-oriented environment. Solid verbal and written communication skills, with the ability to manage customer relationships professionally. Proficient in Microsoft Office and Windows-based systems; experience with ERP systems is a plus. Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced setting. Background in manufacturing or technical products, especially within the energy or industrial sectors, is preferred. Your responsibilities as the CSR will include:
Build and maintain strong customer relationships to deliver exceptional service aligned with CMP's brand values. Process customer enquiries, orders, and quotations accurately and efficiently to meet expectations. Communicate product, commercial, and occasional technical information clearly to customers. Collaborate with Sales, Operations, Logistics, and other departments to support order fulfillment and customer needs. Investigate and resolve customer complaints promptly while maintaining accurate use of business systems and tools.
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Customer Service Representative
At CMP, we're more than manufacturers; we're innovators in high-performance cable management solutions, trusted worldwide in critical sectors such as energy, transportation, and infrastructure. With a proud history dating back to 1957 and a global footprint spanning the UK, US, UAE, Europe, Africa and Asia, we're driven by quality, integrity, and a passion for progress.
As a Customer Service Representative, you'll be at the heart of that mission, processing enquiries and orders, preparing sales quotations, and collaborating with Sales and Operations to deliver a seamless, first-class customer experience. If you're ready to bring precision, energy, and purpose to a team that's shaping safer, smarter connections worldwide, your next career move starts here.
Best-in-Class Benefits and Perks:
Our client values the time and efforts of their employees. Their competitive compensation, depending on experience, and an extensive benefits package, enhance their commitment to your success. Our client's benefits package includes: Comprehensive health coverage: Medical, dental, and vision insurance provided Robust retirement planning: 401(k) plan available Financial security: Life and disability insurance for added protection Flexible financial options: Health savings and flexible spending accounts offered Well-being and work-life balance: Paid time off Additionally, they strive to create the best possible environment for their employees, where individuals can learn and grow within the company. They aim to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.
To be successful, you should possess:
Proven experience delivering high-quality customer service in an office-based or team-oriented environment. Solid verbal and written communication skills, with the ability to manage customer relationships professionally. Proficient in Microsoft Office and Windows-based systems; experience with ERP systems is a plus. Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced setting. Background in manufacturing or technical products, especially within the energy or industrial sectors, is preferred. Your responsibilities as the CSR will include:
Build and maintain strong customer relationships to deliver exceptional service aligned with CMP's brand values. Process customer enquiries, orders, and quotations accurately and efficiently to meet expectations. Communicate product, commercial, and occasional technical information clearly to customers. Collaborate with Sales, Operations, Logistics, and other departments to support order fulfillment and customer needs. Investigate and resolve customer complaints promptly while maintaining accurate use of business systems and tools.
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.