Ryder System, Inc.
The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally.
The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense.
Essential Functions
Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults. Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc. Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables. Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing. Additional Responsibilities
Develop documentation and user manuals as directed. Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships. Analyze all available financial/credit/operational data to effectively plan and execute collections strategies. Performs other duties as assigned Skills and Abilities
Ability to work independently and as a member of a team Demonstrates problem solving skills Strong verbal and written communication skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Possesses strong technical aptitude Requires full use and application of relevant principles, theories, concepts and techniques Functional/Technical skills Demonstrates a high commitment to quality Must have decision quality, approachability, composure and creativity Ability to build strong customer relationships Highly thorough and dependable Detailed oriented with excellent follow-up practices Demonstrated knowledge of commercial collections process intermediate required MS Office Suite intermediate required Qualifications
H.S. diploma/GED required Associate's degree preferred in business, accounting, financial or related field Bachelor's degree preferred in business, accounting, financial or related field One (1) year or more in commercial collections required Two (2) years or more in accounting/financial with the H.S. Diploma required 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required Demonstrated knowledge of commercial collections process intermediate required MS Office Suite intermediate required Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. #J-18808-Ljbffr Remote working/work at home options are available for this role.
Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults. Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc. Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables. Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing. Additional Responsibilities
Develop documentation and user manuals as directed. Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships. Analyze all available financial/credit/operational data to effectively plan and execute collections strategies. Performs other duties as assigned Skills and Abilities
Ability to work independently and as a member of a team Demonstrates problem solving skills Strong verbal and written communication skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Flexibility to operate and self-driven to excel in a fast-paced environment Capable of multi-tasking, highly organized, with excellent time management skills Possesses strong technical aptitude Requires full use and application of relevant principles, theories, concepts and techniques Functional/Technical skills Demonstrates a high commitment to quality Must have decision quality, approachability, composure and creativity Ability to build strong customer relationships Highly thorough and dependable Detailed oriented with excellent follow-up practices Demonstrated knowledge of commercial collections process intermediate required MS Office Suite intermediate required Qualifications
H.S. diploma/GED required Associate's degree preferred in business, accounting, financial or related field Bachelor's degree preferred in business, accounting, financial or related field One (1) year or more in commercial collections required Two (2) years or more in accounting/financial with the H.S. Diploma required 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required Demonstrated knowledge of commercial collections process intermediate required MS Office Suite intermediate required Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. #J-18808-Ljbffr Remote working/work at home options are available for this role.