Receptionist Job at JARS Cannabis in Holland

Overview

Receptionist position at JARS Cannabis. Ready to elevate your career path and join a culturally inspired organization focused on empowering future leaders in the cannabis industry with an inclusive workplace that celebrates creativity, community, and collaboration.

Implementing a progressive approach, JARS Cannabis aims to provide the highest quality of product and service to customers and the communities we serve. Our team is composed of knowledgeable experts committed to making cannabis accessible in everyday life. This role involves being the first point of contact for customers and supporting store operations with administrative tasks.

What We Are Looking For

We are seeking a friendly, tech-savvy, organized individual who can handle a busy, rapid setting. As a Receptionist, you will warmly welcome customers, verify identification as required by state and CRA regulations, assist with curbside and online orders when needed, and help maintain a positive store environment. The candidate will also participate in mandatory training through JARS University (virtual and in-person components) to learn policies, procedures, and company culture.

Job Duties

• Verifying customers’ legal age, registering new customers in the POS system, and scanning returning customers
• Checking customer purchasing allotments through the POS system at check-in
• Promoting the JARS brand and engaging customers in-store
• Welcoming guests with a positive, upbeat demeanor and using professional greetings
• Assisting with curbside and online orders when needed
• Answering calls with professional phone etiquette
• Providing information on products, store hours, location, daily specials, and website
• Emphasizing the JARS Loyalty Program, campaigns, and events
• Being punctual and presentable for scheduled shifts
• Communicating order updates to budtenders
• Creating personable and memorable experiences for store patrons
• Maintaining Michigan & CRA compliance
• Performing opening, mid-day, and closing tasks and general upkeep of the reception area
• Supporting store management in administrative tasks as needed
• Adhering to all applicable laws, regulations, policies, and protocols
• Monitoring customer queues at all times
• Keeping online and paper menus current with daily offerings

Requirements

• Minimum 1 year of customer service experience in retail, sales, or hospitality
• 1 year of administrative and/or Front Desk Receptionist experience
• Strong attention to detail, organization, multitasking, and follow-up skills
• Excellent customer service and communication skills
• Ability to work cooperatively as part of a team
• Must be 21 years of age or older
• High school diploma or GED required

Work Atmosphere / Physical Demands

• Some standing, bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Work in a fast-paced cannabis retail environment
• Frequent contact with patients and staff
• Occasional varied hours, including nights, weekends, holidays, and events

Why JARS Cannabis?

We are more than a retailer—we are a community. Our values are Inclusive, Daring, Nimble, Playful, and Gritty, which guide our work and culture.

• Inclusive: Welcoming environment; diverse team; respect for all
• Daring: Innovative approaches to stay ahead in the industry
• Nimble: Agile and adaptable to change
• Playful: Enjoyable store environments and authentic self-expression
• Gritty: Determination and resilience in achieving goals

Join Us

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis offers a supportive and dynamic environment with opportunities to grow your career.

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Life Insurance
• Personal Significance Time
• Paid Volunteering Opportunities
• Holiday Pay
• Bereavement Time Pay
• Paid Paternity Leave

Salary: $15 per hour

Job Type: Full-time, Part-time

Schedule: 10-hour shift, 8-hour shift, Holidays, Monday to Friday, Weekend availability

Equal Opportunity Employer statement: JARS Cannabis is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need.