Trinity Health is hiring: Receptionist in West Des Moines

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Location: West Des Moines, IA

Overview

Essential Key Job Responsibilities and related duties for the Receptionist role at Trinity Health are described below.

Responsibilities

• Perform patient check-in at the time of visit and complete all paperwork to ensure the admitting process is efficient and compliant with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts as applicable.
• Copy/scan patient-related materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record.
• Prepare charts for patient appointments ensuring all necessary information is complete.
• Conduct all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assist with filing registration documentation in electronic medical records.
• Confirm next-day appointments and inform patients of needed documentation, including details related to time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send related communications.
• Perform other duties as assigned by management.

Minimum Qualifications

• Required Education – For staff levels, must be 16 years of age.
• Required Licensure And Certifications – Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire; proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Required Minimum Knowledge, Skills And Abilities –

• Language Ability: Read, analyze, and interpret general business materials; write reports and business correspondence; effectively present information and respond to inquiries.
• Math Ability: Perform basic arithmetic, compute rate, ratio, and percent, and interpret data.
• Reasoning Ability: Solve practical problems and interpret instructions furnished in various formats.
• Computer Skills: Proficient with Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheets, and presentation packages.

Preferred Qualifications

• High school diploma or equivalent preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.