Computer Hardware Specialist Job at Abacus Technology Corporation in Spring Lake

Overview

Abacus Technology is seeking a Computer Hardware Specialist to provide technical support for desktop, laptop, and network hardware issues, ensuring the optimal performance of IT infrastructure at Fort Bragg. This is a full-time position.

Responsibilities

• Provide implementation, administration, and support of MS Windows OS, including installation, software distribution, and implementation on client systems supported by the NEC.
• Provide support for the MS Outlook e-mail users.
• Provide troubleshooting support for software and hardware.
• Resolve and document problems when installing and upgrading systems and software.
• Provide support for the administration of remote access systems.
• Provide troubleshooting and installation support for Nortel and Cisco VoIP desktop instruments.
• Support the implementation and adjudication of cyber security and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO.
• Provide enterprise Command, Control, Communications and Computers (C4) systems, to include supporting software products that enable a desktop common operating environment and enforcing desktop configuration management, to include mission database applications, desktop IAVA security standards.
• Provide systems administration (O&M) and provide input to the IMO to develop procedural guidance for O&M of servers, cyber security, and user accounts, including technical and operational aspects of server management.
• Provide service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services.
• Install, move, and remove telecommunications equipment and service.
• Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
• Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end-user’s desktop.

Qualifications

• 6+ years experience in technical and systems support. Bachelor’s degree in a related field.
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).
• Must hold a Microsoft certification or be able to obtain within six months of start date. ITIL Foundations training desired.
• Extensive knowledge of hardware and software support and systems administration in enterprise environments. Experience supporting Microsoft Office/365. Knowledge of current Army software.
• Proficient in domain configurations, user account management, and troubleshooting of enterprise IT systems. Strong understanding of network connectivity, wireless access troubleshooting, and IT security best practices.
• Experience in configuring, installing, and maintaining desktops, laptops, and associated peripherals. Able to coordinate with vendors and escalate hardware/software issues as needed.
• Experience with ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Familiar with Army IT security policies, Active Directory, and network troubleshooting techniques. Able to interact professionally with all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• EOE/M/F/Vet/Disabled