Secretary IIntakeScheduler FGP White Plains Job at NYU Langone Health in City of

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

To learn more about us, please visit med.nyu.edu and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler (FGP) in White Plains.

In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Job Responsibilities:

• Greets patients professionally both in person and on the phone.
• Answers patient questions and/or properly refers questions and issues to the appropriate contact.
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies insurance information and obtains information needed to schedule and bill for services.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
• Performs other duties as needed.

Administrative Responsibilities include:

• Responsible for greeting patients and performing intake functions, including registration, forms collection, updating information, and co-payment collection.
• Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information, verifies insurance eligibility electronically, and collects insurance referral if applicable.
• Advises and/or collects patient and financial related documents and policies for patient visits.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
• Scans all necessary documents into Epic and ensures scanned documents are scanned to the correct location/order in Epic and with the correct document type.
• Monitors waiting areas to identify and communicate wait times.
• Performs check-out functions, including providing after-visit summary information, scheduling follow-up visits, procedures, and referrals, and collecting any time-of-service payments as needed.

Patient Experience and Access:

Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience, during every encounter.

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries.
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.

Minimum Qualifications:

To qualify, you must have a High School Diploma. Excellent organizational, interpersonal, and verbal and written communications skills and strong customer service orientation are required. Basic knowledge of word processing, spreadsheet, database, and Internet applications is required. Light, accurate keyboarding skills are required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:

Intermediate knowledge of computer-based scheduling and appointment programs is strongly preferred.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $54,165.00 - $54,165.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.