Grover Gaming is hiring: Field Service Technician - Indianapolis, IN in Indianap

Field Service Technician - Indianapolis, IN

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

Overview

The Service Technician will be responsible for installing, troubleshooting and repairing games and associated systems when malfunctions occur. They will also perform preventive maintenance to all machines to ensure they are functioning accurately. The role requires daily travel throughout a designated territory in and surrounding Indianapolis, Indiana.

Responsibilities

• Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on the main components of a cabinet, such as bill acceptors, printers, monitors, and related systems.
• Replace all broken parts, including bill acceptors, printers, monitors, and logic boards.
• Operate hand tools, soldering equipment, electrical test equipment, and other tools as needed.
• Troubleshoot point of sale and/or server issues (e.g., no internet connection, IP address conflicts, install a printer and set as default).
• Frequently move machines weighing in excess of 400 pounds.
• Perform all preventive maintenance on each type of device.
• Properly complete work orders to record repairs and service.
• Set up and configure the router for a location.
• Wire a location to avoid loops in the network configuration.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to guests and employees.
• Perform other duties as assigned.

Qualifications

• 1+ year experience with basic networking is preferred.
• 1+ year experience in customer service.
• Understanding of basic Windows commands (how to access Control Panel, how to change IP settings, etc.).
• Excellent oral and written communication.
• Ability to manage tasks independently.
• 100% daytime travel required.

Why Grover Gaming

At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Why join us

• Join a passionate team in one of the most exciting sectors of the gaming industry
• Be part of a mission-driven organization that supports charitable causes
• Competitive salary and benefits
• Opportunities for advancement and growth
• A culture built on innovation, integrity, and service

Equal Opportunity Employer

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. For information about equal employment opportunity rights, please refer to the EEOC Poster.