Field Service Engineer 1 (Indianapolis, IN) Job at BD Nogales Norte in Indianapo

Overview

Join to apply for the Field Service Engineer 1 (Indianapolis, IN) role at BD Nogales Norte.

The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory (Indianapolis, Indiana). Ideal candidates will reside within a 30-mile radius of where the position is based. A company vehicle is provided. 5% overnight travel is possible and a valid driver’s license is required.

Home-based PART-TIME position with daily travel to customer sites in the Indianapolis, Indiana territory.

Accountabilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with customer support agreements, excluding DHA/DoD facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components; maintain ownership of the work order; escalate to the team lead and manager as needed; log and document all work order activity; support all products within the region.
• Execute a preventive maintenance program; provide limited cross-functional support for Sales and Implementation teams and other applicable activities.
• Demonstrate competence and the ability to troubleshoot hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including installations, in-servicing, repair, preventive maintenance, calibration, and sales support.
• Maintain proper and accurate small parts inventory for service and follow approved inventory control policies and procedures.
• Provide accurate and timely documentation detailing field activity, expenses, time distribution, and other required information.
• Continue training and self-development to learn the products and applications; attend management-approved seminars and training sessions to progress to the next level in 2-3 years.

Qualifications Required

• High School diploma plus 3 years of related field service experience
• Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 on-call experience in a customer-facing/field service environment
• Good mechanical, computer, verbal, written, and time management skills
• Computer electronics, Windows OS, network experience
• Ability to work within defined processes and methodologies with minimal supervision
• Valid driver’s license and meet company auto safety standards

Preferred

• Associate Degree in Healthcare Technology or other technical field
• Prior experience in a hospital pharmacy technician role or hospital Bio-Med environment
• Prior military Bio-Med experience
• Prior Automated Teller Machine (ATM) experience
• Immunizations as required to access customer sites (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, COVID-19)
• Weight lifting requirement: minimum 70 pounds

Why Join Us

A career at BD means being part of a team that values your opinions and contributions, encourages you to bring your authentic self to work, and supports learning and growth. We strive to reinvent the future of health and provide a culture where you can learn, grow, and thrive.

To learn more about BD, visit: https://www.bd.com/careers

Other

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, sexual orientation, gender identity, genetics, disability, military eligibility or veteran status, and other protected characteristics.

Salary Range Information: $23.80 - $36.80 USD Hourly