St. John's University is hiring: Clinic Office Assistant in New York

St. John’s University, established in 1870, has two New York City campuses and international locations in Rome, Italy; Limerick, Ireland; and Paris, France. The University offers more than 100 undergraduate and graduate programs and is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity, and inclusion is at the heart of the University’s mission. St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that all members of the community are welcomed and celebrated.

Job Description

The Center for Psychological Services is the primary training site for the psychology graduate programs in Clinical and School Psychology at St. John's University. The Clinic Office Assistant will oversee the reception features of the front desk area of the Center for Psychological Services, a fully functional mental health clinic.

This role requires meticulous thought, organization, planning, problem-solving, and attention to detail. The clinical office assistant must provide courteous service to clients, student-therapists, faculty, and University administrators and is responsible for the efficient handling of front desk functions.

Responsibilities

• Supervise the efficient running of the front desk/Center functions
• Register clients at the time of appointment, collect fees, and issue receipts; notify therapists of client arrival
• Schedule and track all client appointments using the Center's electronic record system
• Process mailings of clinical information
• Distribute, track, and monitor all testing kits
• Classify, index, and oversee the maintenance of client records
• Maintain office equipment
• Track accounts payable and accounts receivable (as needed)
• Maintain the Center calendar and schedules
• Liaise with other University staff for the optimal functioning of the Center
• Oversee and troubleshoot physical plant concerns
• Monitor and replenish the inventory of office supplies and center needs
• Supervise undergraduate student workers (depending on qualifications)
• Maintain standard operating procedures in compliance with the Center, University, State, and Federal regulations
• Perform other duties as assigned

Qualifications

• Associate's degree preferred
• 3 years+ experience in a medical/mental health office is necessary
• Knowledge of HIPAA practices required
• Excellent communication skills (written and verbal)
• Must be accurate, organized, and detail-oriented
• Excellent problem-solving and planning skills
• Discretion and tact in handling confidential information
• Proficient in Microsoft Excel, Word, and Outlook

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $38,900 - $43,250.

St. John’s University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.