FedEx Group is hiring: Sr Air Export Forwarding Agent - Dangerous Goods in Elk G

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. This role requires recurrent compliance training.

The key responsibilities of this role include:

• Providing and ensuring a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Preparing, analyzing, and/or submitting documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipating, identifying, and resolving problems which could delay the timely release or movement of freight.
• Maintaining relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolving banking and letter of credit problems.
• Advising customers on payment terms.
• Resolving billing issues and ensuring that invoicing and vendor payments are billed accurately.
• Completing accurate data input or corrections into computer files.
• Obtaining payment on delinquent accounts and/or completing accounting adjustment forms for review.
• Developing rates and/or providing quotes for the movement of freight.
• Researching and negotiating Air Carrier and CFS rates.
• Resolving billing issues on customer's behalf.
• Generating special manual reports to meet customer’s needs.
• Participating in QBR meetings with customers via phone or face to face meetings.
• Reviewing Letters of Credit.
• Handling ITAR shipments.
• Coordinating out of gauge shipments.
• Handling Hazmat shipments.
• Monitoring, addressing, and delegating all iServe Cases.
• Working with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assisting with training within the department.
• Assisting in account implementation, including development of SOP with customers, operations, and sales department.

The required qualifications for this role include:

• High school diploma/GED.
• Three (3) years of experience in freight forwarding or logistics or work/field experience.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Strong knowledge of freight forwarding or logistics required.
• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping and foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

The preferred qualifications for this role include:

• Three years of Air Export, freight forwarding experience.
• Dangerous goods, and hazmat experience and strong customer service.
• CargoWise experience is a plus.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.46 - $26.50/hr.

Additional Details: Schedule: 8am to 5pm with a rotations Saturday/ Monday 1/2 days every 3 weeks.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.