Night Auditor Job at Margaritaville Resort Gatlinburg in Gatlinburg

Overview

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Position Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Responsibilities

• Register guests and assign rooms. Accommodate special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Understand room status and room status tracking; know the location and types of available rooms and the activities and services of the property.
• Possess a working knowledge of the reservations department and take same-day and future reservations when necessary. Follow cancellation procedures.
• Maintain guest room key storage and know how to use front office equipment.
• Process guest check-outs and duties related to safe deposit boxes; issue and close safe deposits as needed.
• Use proper telephone etiquette and perform cashiering tasks (bill/invoice settlement, posting charges, and paid-outs).
• Handle mail, packages, and messages; inform guests of messages, mail, faxes, etc. received for them.
• Communicate hotel services and amenities to guests; read and initial the pass-on log and bulletin board daily; attend department meetings.
• Report unusual occurrences or requests to the manager or supervisor; follow safety procedures and brand standards.
• Maintain cleanliness and neatness of the front desk area; wear the proper uniform; adhere to safety policies.
• Post room charges and taxes to guest accounts; process vouchers and ensure charges are allocated to the correct departments.
• Verify all front desk transactions are supported by documentation and correctly posted in the PMS system; ensure charges posted from POS/SPA software reach the correct guest folios.
• Print and prepare reports for the next day (Housekeeping Daily Report, Compass, Night Audit Packet, Flash Report); verify account postings and balances.
• Function as a front desk agent for check-in/check-out procedures; track room revenues and other front office statistics; summarize results of operations for management.
• Balance the day’s charges, make corrections as necessary; perform wake-up calls; handle other duties as assigned by management.

Prerequisites

• Must be willing to work overnight, as well as holidays and weekends.
• Friendly, outgoing personality and professional appearance required.
• Physical stamina and mobility including ability to reach, kneel and bend with ability to lift, push, and pull up to 50 pounds.
• Strong verbal communication skills; ability to work in a multi-cultural environment.
• Ability to work at a high volume and handle stress positively; assist guests with complaints.
• Ability to work independently with little or no supervision.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality