Commonwealth Hotels is hiring: Night Auditor in Houston

Overview

Join Team at the Courtyard by Marriott Houston Rice University. Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Night Auditor, Part-Time Overnight Guest Service Agent, Part-Time Overnight Front Desk Clerk or Part-Time Overnight Front Office Agent.

Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work environment with opportunities for professional growth within the Marriott brand. We were honored with the 2021 TripAdvisor Travelers' Choice Award, reflecting our staff’s dedication and excellence. This role places you at the center of guest service, near attractions like NRG Park and the Museum District, with easy access to restaurants, nightlife, and more. If you are ready to contribute to our success and grow your career, we would love to have you on board.

Why This Role?

The Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent roles involve delivering exceptional service and ensuring a seamless guest experience from check-in to check-out. The position offers interaction with a diverse range of travelers and opportunities to build communication and problem-solving skills.

What’s In It For You?

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Responsibilities

• Guest Check-In and Check-Out: Assist guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s PMS.
• Promoting Hotel Services: Upsell rooms and promote hotel amenities to enhance the guest experience.
• Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Qualifications

• Previous experience in customer-facing roles (hospitality, retail, or food service) is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with computers and property management systems (PMS).
• Strong verbal and written communication skills for professional guest and team interactions.
• Experience handling guest concerns or conflicts calmly and effectively is an asset.
• Ability to manage multiple tasks (answering phones, handling reservations, assisting guests) simultaneously.
• Knowledge of upselling techniques or prior sales experience is beneficial.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends and holidays.

About Commonwealth Hotels

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for guest and associate satisfaction, market premiums, and superior ROI. We strive for a world-class culture where great people deliver extraordinary results.

How to Apply

Apply today to join our team and help shape the future of hospitality in Houston, Texas. Website: www.marriott.com/en-us/hotels/houbs-courtyard-houston-rice-university/overview/

Equal Opportunity Employer: Employment decisions are based on qualifications, merits, and business needs.