Client Services, Senior VP-Remote Job at Confidential in Austin

Vice President of Service Respected provider of pharmacy automation & clinical supplies Medical Devices Privately Held, Private Equity-backed pharmacy automation medication management point-of-care computing oem medical device mobilization oem telehealth mobilization central fill pharmacy automation telehealth solutions virtual care platforms clinical supply management custom medical carts emergency response carts healthcare analytics endoscopy drying and storage solutions medical procedure anesthesia point-of-care solutions retail pharmacy robots pharmacy pill counters The Company is seeking a Vice President of Service to lead and enhance its nationwide service delivery operations. This high-impact role is pivotal in championing a unified vision that elevates the customer experience across the clinical workflow solutions and pharmacy automation business units. The successful candidate will be responsible for team leadership and development, with a focus on building and inspiring high-performing, customer-centric service teams. Continuous improvement of service quality, responsiveness, and consistency is a key aspect, as is the development of tailored service models to meet the needs of distinct customer segments. The role also involves owning the service P&L, developing commercial strategies, and collaborating with internal and external stakeholders to drive revenue and margin growth. Applicants for the Vice President of Service position at the company should have a Bachelor’s degree in business, healthcare administration, or a related field, with an MBA preferred. A minimum of 7 years' progressive leadership experience in overseeing service teams, particularly in healthcare or related industries, is required. The ideal candidate will have a proven track record in managing service delivery operations, owning P&L, and driving revenue and margin growth. Strong skills in process optimization, operational scaling, and vendor negotiation are essential, as is the ability to build customer loyalty and deliver measurable improvements in service quality. SVP, General Manager & Customer Success Travel Percent Operations Confidential