Colonial Williamsburg Foundation is hiring: NIGHT AUDITOR B in Williamsburg

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Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is a 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library. Colonial Williamsburg also hosts five world-class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites, and the unique Colonial Houses in the Historical Area. Visitors may enjoy on-site restaurants and taverns with historically inspired dining. Each year, over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About The Position To conduct daily audits, reconciliations and settlements of hotel and restaurant transactions and to oversee the hotel front desk during the third shift (11:15 pm – 7:15 am).

Essential Functions: Audits, Reconciliations, and Settlements

• Audit daily hotel and restaurant transactions. Activities may include organizing and verifying guest receipts to system postings.
• Resolve and report discrepancies to appropriate departments.
• Settle all property transactions.
• Perform the nightly paperwork run to transport all work documents to the Night Audit Base of Operations and redistribute to pouches for the appropriate departments.

Prepare property for the next business day. Activities may include:

• Distribute audit documentation as required.
• Run downtime reports for incoming shifts.
• File registration cards for checked-in guests.
• Pull registration cards for checked-out guests.
• Complete and distribute the Night Audit Shift Log for the assigned property.

Guest Service

• Serve as Front Desk Attendant at the assigned hotel properties.
• Check in/out hotel guests and make reservations.
• Provide transportation between CWC properties as appropriate.
• Respond to and resolve guest complaints.
• Coordinate housekeeping requests.
• Handle emergencies that may arise or refer them to the MOD with details of the situation.

Qualifications

• Complete training as a Night Auditor A at all properties.
• Demonstrate competence using all CWC computer applications used for Night Audit/Front Desk operations.
• Good decision-making skills; ability to collaborate well with employees and the public in stressful situations.
• Accuracy with numbers and good math skills; experience with 10 key adding machine.
• Exhibits good customer service and technical skills.
• This position will involve driving company vehicles. Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
• Must be able to provide a 5-year Motor Vehicle Record prior to employment
• Must be at least 21 years of age
• May not have more than 1 moving violation or at-fault accident within 12 months
• May not have more than 2 moving violations or at-fault accidents within 36 months
• May not have any serious motor vehicle violations including, but not limited to, excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Museums, Historical Sites, and Zoos

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