Donohoe Hospitality Services is hiring: Hotel Night Auditor in Reston

Join our Team as Night Auditor at AC Hotel/Residence Inn Reston. Our hotel features modern designs and top-notch amenities, including a state-of-the-art fitness facility and a spa-style indoor pool.

The Night Auditor plays a crucial role in ensuring the hotel's smooth operation during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests.

Essential Functions

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
• Maintain the cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education And Experience

• Previous hotel experience preferred.
• Previous hotel front desk experience preferred

Benefits And Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.