Children's Mercy is hiring: Online Order Specialist in Kansas City

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back.

Overview

The Online Order Specialist reviews, processes, and fulfills customer orders from an online order platform, ensuring accuracy and timeliness. Key responsibilities include verifying order details and payment, assessing inventory levels, handling customer inquiries, processing orders and updating order statuses, coordinating with shipping team, and resolving discrepancies to maintain customer satisfaction.

Strong organizational, communication, and attention-to-detail skills, along with familiarity with Microsoft Office and online order tools are essential for success in this fast-paced role.

Responsibilities

• Order Processing: Create online order forms in REDCap (online order platform) and review and respond to incoming orders.
• Order Fulfillment: Monitor inventory levels and accurately pick orders and ring sales in Counterpoint (point of sale register system).
• Shipping & Logistics: Prepare shipments, label packages and project spreadsheets; coordinate with Shipping and Receiving Coordinator to meet delivery timelines.
• Data Management: Update order statuses in online order platform (REDCap).
• Customer Service: Manage Gift Shop email inbox and respond to customer inquiries regarding order status, resolve issues, and handle returns or exchanges.
• Team Collaboration: Communicate effectively with team members to ensure smooth operations. Assist with Gift Shop functions as needed, including ringing sales and stocking merchandise.

Qualifications

• Associate's Degree and 3-5 years experience or HS Diploma or Equivalent and 5-7 years experience
• Preferred project management and retail experience

Benefits At Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $19.23/hr, but your offer will be determined based on your education and experience.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.