Call Center Agent Job at Benjamin Franklin Plumbing of Wilmington in Wilmington

Overview

Experienced Call Center Agent — Join a Winning HVAC & Plumbing Team!

What You'll Be Doing

• Answer inbound calls from customers seeking HVAC and plumbing services and book appointments, provide excellent service, and turn inquiries into calls settled with care.
• Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
• Fill the schedule for service and install teams to maximize opportunities and keep the board full.
• Provide top-notch customer service as the first impression of our company.
• Handle customer questions, concerns, and rescheduling requests with professionalism and care.

What We're Looking For

• 1+ years of call center experience, preferably in HVAC, plumbing, or home services.
• Excellent communication and customer service skills — able to build rapport quickly.
• Strong organizational and multitasking abilities to keep up with a fast pace and many moving parts.
• Team player who is positive, coachable, and ready to contribute.
• Comfortable using call center software/CRMs (training provided).
• Problem solver—able to handle challenging calls and turn them into wins.

What We Offer

• Competitive pay based on experience.
• Performance bonuses and spiffs — earn more for doing great work.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and sick days for work-life balance.
• Growth opportunities as we continue to expand.
• Fun, supportive work environment where you are valued.

Compensation: $21.00 - $23.00 per hour

Join the Benjamin Franklin Plumbing Team

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first!

Pay — We believe the best performers deserve the best pay. We aim to offer a competitive rate.

Flexibility — Flexible scheduling to accommodate important life events.

Career Path — We offer an unlimited future with world-class training programs in technical topics, communications, sales, and more.

If you have a great attitude and a strong work ethic, we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Why Should You Join Us?

• Competitive Pay
• Company Benefits
• Extensive Training
• Incentive Programs
• Flexible Scheduling
• A supportive team culture with opportunities for growth