Mad City Windows & Baths is hiring: Call Center Agent (On-Site) in Madison

Join to apply for the Call Center Agent (On-Site) role at Mad City Windows & Baths

Mad City Windows & Baths, a Renity Company

Call Center Agent

Average reps can make $50k-$70k/yr with UNCAPPED earnings!

Looking to establish yourself and find that long-term position to secure your future?

Come build with us at Mad City and kickstart your professional career – NO EXPERIENCE REQUIRED!

Mad City Windows & Baths, a proud company of the Renity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free.

We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!

As a Call Center Agent, you will assist our customers by providing award-winning service and coordinating with our sales and installation teams to complete their home remodeling projects.

About The Role

In this position, you will:

• Manage inbound and outbound calls in a fast-paced call center environment
• Partner with scheduling teams to verify appointments and confirm with customers
• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

• No prior experience required!
• Outgoing personality with strong communication skills
• Motivated and competitive spirit
• Professional approach on a daily basis
• Desire for growth and improvement
• Consistent and reliable performance
• Ability to multitask and prioritize
• Proficient knowledge of general technology and computer applications

What We Offer

• Abundant growth opportunities – opportunities for advancement within 6 months of employment!
• Spacious newly-expanded call center space!
• Multiple shift options, assigned based on business needs
• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs
• Paid parental leave
• Robust 401(k) retirement savings program
• Generous paid vacation and holidays

Benefits & Perks

• Year-round team events and activities

Renity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.