Call Center Specialist Job at TOC- The Orthopaedic Center in Huntsville

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Overview

Position: Call Center Specialist / Dispatcher and Call Center Representative (full-time).

Responsibilities

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and/or taking detailed messages
• Schedule appointments according to physician profiles
• Assist with any other task assigned

Qualifications

• Some insurance/billing experience, however not a requirement
• Ability to communicate professionally, both oral and written, for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Ability to work under pressure in fast-paced environments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated; initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service with strong written and verbal communications
• Great active listening skills; exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude; adaptability and flexibility
• Troubleshooting skills; ability to find solutions to issues and address concerns
• Computer literacy; comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands

• Must be able to use arms, hands, and fingers skillfully
• Position requires prolonged sitting (90% of day)
• Must be agile and able to work efficiently in space-limited areas
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes

Typical Working Conditions

• Work is completed in an office environment with frequent contact with internal staff

How to Apply

To apply please visit: https://www.visittoc.com/about-us/careers/

Role Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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