Sierra-at-Tahoe Resort is hiring: IT Support Specialist in Twin Bridges

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Summary

To assist with the support, installation, and maintenance of various information systems hardware, software, and telephone systems. The ability to effectively manage multiple priorities and make independent decisions while working in the field is required. The ability to multitask and follow through to a solution is a critical position attribute. As a customer focused organization, internal and external guest relations are very important.

Note: This job description shall not be construed as a contract for employment. Must be at least 18 years of age. Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check.

Details

• Job Title: IT Support Specialist
• Department: Information Technology
• Reports To: Director of Information Technologies
• Prepared By: Sierra-at-Tahoe
• Prepared Date: 09/2025
• FLSA Status: Non-exempt
• Pay Status: Hourly
• YR Status: Seasonal (Full-time)
• Benefit Status: None
• Pay Rate: Starting at $20/hr DOE

Duties And Responsibilities

• Perform first level problem assistance and/or resolution of client issues, by phone, in person and remotely. Provide issue escalation to other IT support staff as necessary.
• Daily responsibilities of software support include Accesso Siriusware and Accesso Freedom point of sales, Microsoft Windows 11, Microsoft Office 365.
• Daily responsibilities of hardware support include Dell desktops and laptops, various tablets and handheld computers, Boca ticket printers, Fargo pass printers, Axess pass printers, Axess lift gates, and office printers and copiers.
• Record problems, requests, progress, and solutions in ticket tracking system.
• Document and update existing documentation for IT procedures and installations.
• Educate and train new and existing end-users in the use of core business applications and assist them in improving their task efficiency through available system tools and procedures.
• Install some network cabling for PC’s, printers, and other networked devices.
• Climbing, crawling, or maneuvering in buildings and lifts with provided safety equipment, when required. May involve crawling under buildings or in roof voids, but not confined spaces with restricted airflow or inability to exit the work area.
• Carrying or moving equipment either alone or in team lifting.
• Participate in the formulation, implementation and enforcement of proper resort and corporate system usage and support policies.
• Aid other departments as needed throughout the season.
• Other duties as assigned.

Safety Responsibilities

• Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to immediate supervisor.
• Follow all company and department safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of yourself or others.

Qualifications

• Solid knowledge of personal computer hardware and operating environments.
• Basic understanding of various cabling topologies and protocols, including Ethernet and Wireless.
• Familiarity with a Windows Active Directory environment.
• Ability to deal effectively with a wide variety of company personnel and departments.
• Demonstrate an ability to multitask and effectively manage and prioritize the workload.
• Experience with retail systems, software, and operations.

Education and/or Experience

Basic 2 year (Information Services, Information Technology) education or at least 2 years related experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Resort certification on any necessary equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts, confined spaces and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology

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